Teamleader Customer Service Spain & Italy (m/f/d)

Gabriel-Chemie Group; San Agustín del Guadalix; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading family-owned company in the coloring and refining of plastics seeks a Teamleader for Customer Service in Spain and Italy. This role involves coordinating an international team, managing customer relations, and ensuring effective order processing. The ideal candidate will have extensive experience in customer service, fluency in Spanish and English, and strong IT skills. Join a dynamic team that values creativity and offers attractive employee benefits, including teleworking options.

Servicios

Free coffee and tea

Employee parking

Meal allowance

Employee events

Further training opportunities

Company health care possibilities

Formación

• Minimum 5 years of relevant business experience in customer service/internal sales.
• Fluency in Spanish and English is a must; fluent Italian is an advantage.

Responsabilidades

• Coordination of an international team for customer service.
• Solution-oriented customer care in collaboration with application technology.
• Calculation of offer prices and order processing.

Conocimientos

Customer-oriented

Communication skills

Teamwork

Educación

Completed professional education

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

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Teamleader Customer Service Spain & Italy (m/f/d)

GUMPOLDSKIRCHEN

FULL TIME

IMMEDIATELY

We are an internationally operating group of companies specializing in the coloring and refining of plastics and are Europe's largest family-owned masterbatch manufacturer. As an independent, profitable company, we want to grow sustainably with a balanced social and ecological approach. We see our employees as an important resource and want to become one of the most sought-after employers. Be part of this vision and grow with us!

Your Versatile Role

• Coordination of an international team (Spanish and Italian site)
• Source of information and competent contact for our national and international customers
• Solution-oriented customer care in collaboration with our application technology and field service
• Calculation of offer prices, creation and follow-up of offers
• Order processing incl. invoicing
• Interface management with supply chain and logistics as well as independent delivery date coordination
• Administration of customer data and dunning correspondence in collaboration with accounting
• Coordination of complaints processing
• Support for and Coordination with the Area Sales Teams
  
  

Your Profile

• Completed professional education and a minimum 5 years of relevant business experience in customer service/internal sales – ideally in an industrial international production company
• Fluency in Spanish and English is a must, fluent Italian is an advantage; every other language is an asset
• Initial experience in managing international teams is an advantage
• Very good IT user knowledge, especially Office (Microsoft) and ERP systems
• A customer-oriented, assertive personality with an independent and solution-oriented way of working
• Communication skills, ability to work in a team, reliability and flexibility
  
  

What We Offer

• We offer you a long-term position in a well-established family business as well as
• a varied and challenging range of tasks with plenty of creative freedom.
• We rely on partnership and teamwork.
• Work in a dynamic team including the option of teleworking and flexitime
• Attractive employee benefits such as free coffee and tea, employee parking, meal allowance, employee events, further training opportunities and company health care possibilities
  
  

PLEASE SEND YOUR DETAILED APPLICATION WITH YOUR SALARY EXPECTATIONS TO:

Ms. Lisa Kienbink, MA, [e-mail]

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