Product Engineer

Community Phone; Pamplona; A distancia; USD 100.000 - 160.000; Jornada completa

Descripción de la vacante

Join a mission-driven company that values curiosity, efficiency, and transparency. As a Product Engineer, you will play a pivotal role in scaling innovative communication solutions for over 100,000 customers. Your expertise in software engineering, usability, and product design will help shape the future of landline services. Collaborate with a passionate team in a remote-first environment, where your contributions directly impact customer experiences. Embrace a culture of continuous learning and take decisive action to deliver exceptional results. If you're ready to make a difference in the lives of our customers, this role is for you.

Formación

• 6+ years of software engineering experience with a focus on usability and product design.
• Experience with Typescript, Python, and/or Go.

Responsabilidades

• Participate in designing products and making impactful decisions.
• Build and deploy features end-to-end to support company goals.

Conocimientos

Software Engineering

Usability

Front-End Development

Product Design

Information Architecture

Typescript

Python

Go

Communication

Collaboration

Descripción del empleo

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most - starting with our seniors who deserve a landline service that doesn't just connect them, but protects them.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 team members spread across 15 countries and even more time zones. We proudly serve over 22,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

About the role

As our Product Engineer , you will be a key leader on our engineering team. You will focus on scaling our products so we’re in a position to support 100,000+ customers (and beyond). You will grow to become an owner of one or two high-level outcomes (e.g. reducing support tickets, app usage and growth, phone service availability).

Our stack You will...

• Participate in designing the best product for our customers, being an active voice in the decision of what to build and why, rather than receiving already-polished tickets.
• Follow best practices, including accompanying (nearly) every PR with tests.
• Build and deploy features end-to-end , making a significant impact on our company goals and our product.
• Own key product metrics, like % of customers who take a certain action within the app.
• Support your team by participating in thoughtful code reviews and feedback sessions.
• Have experience with 6+ years of software engineering experience, with a particular focus on usability, front-end, product design, and information architecture.
• Be well-versed across the stack from using Typescript to Python and / or Go.
• Be collaborative and enjoy working with multiple teams.
• Be an excellent communicator with native or close to-native English skills.
• Be results-driven and enjoy a fast-paced environment. Startup experience is necessary.
• Be passionate about learning and open to new domains or technology; you're willing to dive into documentation / videos, talk to your teammates, and experiment to become well-versed.

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote-first environment as a bonus.

Beyond the job description, here are some traits members of our team share :

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

The salary range for this role is from $100,000 to $160,000 USD / year. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and / or degrees, and specific work location.

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