Application Support

IntellectEU; Salamanca; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a dedicated production support engineer to ensure the high availability of their platform services. The role involves managing application hosting security, driving complex problem analysis, and collaborating with cross-functional teams. Ideal candidates will have strong experience with AWS, Linux, and incident management, and will thrive in a dynamic, innovative environment that values personal and professional growth.

Servicios

Medical Insurance

Sports Activities

Opportunities for Personal Development

Formación

• Proven experience in production support and incident management.
• Hands-on experience with AWS and Linux distributions.
• Skilled in root cause analysis and working with DevOps teams.

Responsabilidades

• Ensure high availability of the platform service as part of the on-call group.
• Manage security and lifecycle of application hosting platforms.
• Implement instrumentation across services for monitoring capacity.

Conocimientos

Production Support

Incident Management

Root Cause Analysis

AWS

Linux

Scripting

Herramientas

Kubernetes

Prometheus

Grafana

GitLab CI

Descripción del empleo

IntellectEU is an international technology company focused on digital finance and emerging technologies. At IntellectEU, we are on a mission to become the top-of-mind fintech company. We are committed to our people and believe in building a better future with the newest technologies. We provide a platform for young talents and industry veterans to grow, launch ideas, and work closely with our clients. With hands-on experience in technical and capital markets, no challenge is left unaddressed. Since 2006, we have specialized in financial messaging and integration, and are a SWIFT service partner.

Responsibilities :

• Be part of the on-call group (24 / 7) to ensure high availability of the platform service.
• Manage the security and lifecycle of application hosting platforms and components, ensuring timely upgrades and patches.
• Implement instrumentation across services, applications, components, and platforms to monitor capacity and stability, enabling efficient exception detection and problem analysis.
• Support gathering platform requirements and ensure they are reflected and implemented in the end-to-end solution.
• Implement standard and complex changes on platform components.
• Drive complex problem analysis, especially across multiple application or component domains.

Technical skills : Must-have

• Proven experience in production support, incident management, and escalation handling.
• Experience analyzing logs, performance issues, APIs, and integration problems.
• Skilled in root cause analysis, working cross-functionally with developers and DevOps teams.
• Hands-on experience with AWS (EC2, IAM, RDS, CloudWatch, VPC, etc.) or other cloud providers.
• Practical knowledge of EKS / Kubernetes, Helm, and containerization best practices.
• Experience with Linux distributions such as Ubuntu, Amazon Linux, or RHEL.
• Understanding of networking concepts like VPCs, subnets, DNS, routing, firewalls, and load balancers.
• Experience with monitoring tools such as Prometheus, Grafana, ELK / EFK, or similar.
• Proficiency with scripting languages like Bash or Python.

Nice to have

• Familiarity with Temporal.io or other workflow orchestration tools.
• Understanding of Swift (ISO 20022 / MT), SEPA, or payments infrastructure.
• Knowledge of SRE principles including SLOs, SLIs, and error budgets.
• Experience with message queues and middleware such as Kafka, RabbitMQ, SQS, or IBM MQ.
• Basic knowledge of CI / CD concepts and hands-on experience with GitLab CI for pipelines, deployment, and version control workflows.

We guarantee :

• Excellent compensation and benefits, including medical insurance and sports activities.
• International experience in a stable company with offices in Antwerp, Lisbon, Krakow, Kyiv, New York, operating for over 15 years.
• A passionate team in an innovative, casual, positive, and open work environment that welcomes new ideas.
• Opportunities for personal and professional development and to influence the financial industry.

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