Customer Service Specialist -

Magicbox; Sant Cugat del Vallès; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Ein dynamisches Unternehmen sucht einen engagierten Customer Service Specialist, der internationale Kundenanfragen verwaltet und den Exportprozess koordiniert. In dieser Rolle sind Sie das Bindeglied zwischen dem Unternehmen und den Kunden und stellen sicher, dass alle Exportvorschriften eingehalten werden. Sie profitieren von einem wettbewerbsfähigen Gehalt, einem flexiblen Arbeitsumfeld und der Möglichkeit, in einem innovativen internationalen Markt zu wachsen. Wenn Sie eine Leidenschaft für Kundenservice und Logistik haben, ist dies die perfekte Gelegenheit für Sie.

Servicios

Wettbewerbsfähiges Gehalt

Karrierewachstum

Dynamisches Arbeitsumfeld

Regelmäßige Veranstaltungen

Flexible Arbeitszeiten

Obst im Büro

Formación

• Mindestens 3 Jahre Erfahrung im Kundenservice oder Export.
• Kenntnisse der Incoterms und internationalen Versandlogistik.

Responsabilidades

• Bereitstellung von Kundenservice für internationale Kunden.
• Überwachung des Exportprozesses und der Dokumentation.

Conocimientos

Kundenservice

Exportprozesse

Logistik

SAP

Verhandlungskommunikation

Aufmerksamkeit für Details

Educación

Bachelor in Business

Bachelor in International Trade

Herramientas

SAP

Descripción del empleo

Job Summary:

As a Customer Service Specialist - , you will be responsible for managing and supporting international customer inquiries, coordinating export processes, and ensuring the timely delivery of orders. You will act as a liaison between the company and our international customers, ensuring that all export regulations and procedures are adhered to.

Key Responsibilities:

• Provide exceptional customer service to international clients, addressing inquiries related to orders, shipments, and product details.
• Oversee the export process, including preparing and managing export documentation such as invoices, packing lists, and certificates of origin.
• Coordinate with logistics teams to ensure timely delivery of goods via sea and land transport, while ensuring compliance with Incoterms and other international shipping regulations.
• Utilize SAP to manage orders, inventory, and shipments, ensuring accurate tracking of customer orders.
• Ensure the accurate and efficient handling of export documentation, including understanding and applying Incoterms.
• Work closely with sales, marketing, and logistics teams to resolve customer issues and improve the export process.
• Continuously monitor market trends and regulations to ensure compliance and optimize shipping strategies.
  
  
  

Why Magicbox?

• Competitive salary and benefits package.
• Opportunities for career growth in an expanding international market.
• A dynamic and collaborative work environment.
• The chance to work with a global team in an exciting and innovative industry.
• Fantastic work environment and guaranteed fun at Magic Box Community’s regular events.
• Flexible hours from Monday to Thursday
• Continuous working day on Fridays
• Fruit in the office
  
  
  

Requisitos:

Qualifications:

• Bachelor's degree or equivalent experience in Business, International Trade, or a related field.
• At least 3 years of experience in customer services, export, or logistics, in an international and national environment, preferably in the toy industry.
• Knowledge of Incoterms, export processes, and international shipping logistics (terrestrial and maritime) (Valuable)
• Interest in SAP and other ERP systems.
• Excellent communication and negotiation skills in English (additional languages are a plus).
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.