Customer Service Agent - Truck Assistance (French, Italian & German Speakers)

AXA Assistance Deutschland GmbH; Las Palmas de Gran Canaria; Presencial; EUR 24.000 - 30.000; A tiempo parcial

Descripción de la vacante

AXA Partners is seeking customer service agents for the Truck Assistance International team in Barcelona. Ideal candidates will have strong language skills, a customer-oriented mindset, and teamwork abilities. This temporary position offers the chance to work in a dynamic, international environment, providing essential support to clients.

Servicios

Competitive compensation

Skill development opportunities

Dynamic international work environment

Formación

• Proficiency in French, Italian, German, Spanish, or English.
• Previous experience in customer service is a plus.

Responsabilidades

• Advise and guide clients towards appropriate solutions.
• Coordinate assistance steps and manage cases.
• Handle administrative tasks related to customer service.

Conocimientos

Customer-oriented mindset

Teamwork

Communication skills

Organizational skills

Telephone customer service skills

Educación

Bachelor’s Degree / FPII

Descripción del empleo

Join the Truck Assistance International - Customer Service team at AXA Partners – Barcelona

Do you speak French, Italian, German, as well as Spanish and English?

We are looking for agents to join the Truck Assistance International (TAI) team!

Opportunity to work in a multinational company

Dynamic and international work environment

Teamwork and continuous learning

What will you do in this role?

• Know in detail the different types of insurance policies of our clients and apply the corresponding conditions in each case.
• Advise and guide clients towards appropriate solutions.
• Coordinate all necessary assistance steps : answer international calls and emails, register cases, document actions in our IT system, organize assistance, and ensure case closure.
• Provide quick and tailored customer service responses, aligned with the coverage in the customer's insurance policy.
• Assign professionals for vehicle transfers and occupant transfers.
• Handle administrative tasks such as sending faxes and emails, managing vehicle rentals, hotel bookings, cabs, and ticket reservations using templates.
• Work collaboratively in a team to ensure proper case management, following internal procedures and protocols.
• Participate in regular meetings with your line manager and colleagues for case resolution.
• Manage invoices and claims related to each case.

Conditions

Contract : Temporary

Schedule : Monday to Friday (Shift details to be discussed during recruitment)

Start Date : May 19th

Location : Barcelona

Your Profile

You Are Perfect for This Role If You Have :

Proficiency in one of the following language combinations : French / Italian / English, Spanish / Italian / English, German / Spanish / English, or French / Spanish / English.

Customer-oriented mindset (internal & external)

Strong teamwork and interpersonal skills

Adaptability and organizational skills

Excellent written and spoken communication skills

Outstanding telephone customer service skills

Education & Experience :

Bachelor’s Degree / FPII

Previous experience in customer service roles is a plus!

If you enjoy teamwork and international environments, this is your chance! Apply now!

About AXA

AXA Group is a global leader in insurance and asset management, protecting and advising clients through products and services in insurance, personal protection, savings, and asset management. With over 100 million clients worldwide, AXA is committed to transforming from a payer to a partner, emphasizing risk prevention.

Our mission : Empower people to live a better life.

Our values : Customer First, Courage, Integrity, and One AXA.

About the Entity

AXA Partners is a cross-functional business unit offering assistance services, travel insurance, and credit protection, implementing innovative solutions from the AXA Innovation team.

We design and deliver worldwide solutions, protecting what matters when it matters.

What We Offer

Joining AXA Partners means working in a responsible company that values expertise and diversity, fostering skill development, and offering competitive compensation and growth opportunities. We aim to make a meaningful difference in people's lives, creating pride and fulfillment.

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