Customer Service Specialist Export

deSter x nupik; Polinyà; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative company in the foodservice packaging sector is seeking a Bilingual Support Specialist to enhance customer service and sales support. This role offers the chance to engage with a diverse international client base, requiring fluency in English and Spanish. You will be responsible for managing customer inquiries, coordinating shipping, and assisting the commercial team. Join a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are eager to grow and excel in your career, this opportunity is perfect for you.

Formación

• Proficient in English, Spanish, and French.
• Experience in customer service and support.

Responsabilidades

• Manage customer service inquiries and provide post-sales support.
• Coordinate shipping and ensure timely delivery of products.

Conocimientos

Fluent in English

Fluent in Spanish

Interpersonal skills

Communication skills

Problem-solving skills

Conflict resolution skills

Herramientas

Customer service software

SAP

Descripción del empleo

Direct message the job poster from deSter x nupik

Nupik by deSter is a relevant player in foodservice packaging and tableware. As we expand our operations, we are looking for motivated individuals who are eager to grow and excel in a dynamic environment.

We are seeking a Bilingual Support Specialist to join our sales team. This role is crucial for managing our customer service, sales support, shipping, and commercial assistance. You will interact directly with our diverse international client base across different countries, requiring fluency in English and Spanish.

Role Description

The Customer Service Representative will be responsible for answering customer inquiries, providing assistance, and resolving issues through various communication channels (phone, email, chat). Additionally, the representative will write reports and perform other administrative duties as required.

Key Responsibilities

• Provide post-sales support and manage customer service inquiries.
• Handle shipping coordination and ensure timely delivery of products.
• Assist the commercial team by providing necessary support and information.
• Maintain strong relationships with clients and address their needs effectively.

Requirements

• Proficient in English and Spanish.
• Excellent interpersonal and communication skills.
• Ability to handle commercial engagements and customer interactions.
• A desire to grow within an innovative company.

Qualifications

• Customer Service and Support skills.
• Customer Satisfaction and Experience skills.
• Mandatory fluency in English, Spanish, and French.
• Excellent problem-solving and conflict resolution skills.
• Experience using customer service software and databases.
• Advanced SAP knowledge.
• High level of patience, empathy, and professionalism.

Contract

• 40 hours / week, Monday - Friday.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service
• Consumer Goods, Packaging and Containers Manufacturing, Food and Beverage Services

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