Underwriting Service Coordinator Iberia

Chubb; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Chubb is seeking an Underwriting Service Coordinator to enhance customer service and support underwriting teams in Madrid. This role involves managing accounts, ensuring compliance, and improving customer experience in a dynamic environment. The ideal candidate will have at least 2 years of operations experience and strong communication skills.

Servicios

29 days of vacation a year

2 days working from home option

Private medical insurance

Life and accident insurance

Meal allowance

Pension plan

Stock purchase plan

Gympass

Employee assistance program

Comprehensive Learning & Development offer

Formación

• At least 2 years of experience in Operations.
• Professional language skills in English.
• Strong customer service skills and customer centric attitude.

Responsabilidades

• Manage a portfolio of Domestic and Multinational accounts.
• Support underwriting teams by providing information and advice.
• Proactively hunt for opportunities to improve customer experience.

Conocimientos

Customer service

Problem resolution

Attention to detail

Effective communication

Herramientas

Microsoft Office

Descripción del empleo

Are you looking for a customer centric role in the world of financial services? Do you excel in taking ownership, thinking outside of the box and putting the customer at the heart of what you do? Then this role could be the opportunity for you.

As an Underwriting Service Coordinator, you will get to work within an international and dynamic environment within our Commercial Lines division in EMEA. You will proactively support underwriting teams by delivering high quality customer service, taking ownership of operational functions and service aspects, coordinating with a variety of different functions and teams, allowing underwriters to focus on production and underwriting

The Underwriting Service Coordinator is responsible for supporting the end-to-end lifecycle of producing and issuing an insurance policy for our customers, along with any associated problem solving. For some parts you will be working with underwriters to create accurate and practical instructions for supporting teams to process information, for others you will be performing the processing yourself. This could include new business customers just joining us, renewal customers staying with us for another year, or it could be changes customers would like to make during the term of their insurance. All are to be approached and performed with the customer at the heart; wanting to ensure your work is correct when the customer needs it and to the agreed Chubb service standards.

Key responsibilities

• Manage a portfolio of Domestic and Multinational accounts performing account administration and Multinational program implementation tasks. In conjunction to supporting our underwriters by providing them with underwriting, regulatory, and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business, renewals and endorsements, invoices, and documentation. All within the required time frames, and to the required quality standard applying right first-time principle
• Be a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.
• Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queries
• Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.
• Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role.
• Management of the UA Mailbox: Effectively and timely manage requests from UWR, brokers, and Credit Control.
• SOX Compliance: Participate in audits of premiums and commissions in collaboration with PWC.
• Management and Administration of Systems: Utilize the company's general systems for portfolio management, and specifically CARGO ADVANTAGE for Marine management and the Portal for Casualty management.

Qualifications

• At least 2 years of experience in Operations.
• Professional language skills in English. Portuguese would be a plus.
• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Competent in Microsoft Office – especially Excel.
• Strong customer service skills and customer centric attitude.
• Strong attention to detail and the desire to deliver and improve quality.
• Problem resolution and decision-making skills.
• Ability to work in a team environment as well as on own initiative.
• Effective communication skills (written, verbal, active listening)
• Ability to manage time, meet deadlines and prioritize.
• Result/outcome focused, self-motivated, flexible and enthusiastic
• Ability to manage with both internal and external parties
• Professional approach to interact successfully with managers/colleagues/external suppliers
• Team worker and also able to work on own initiative
• Values continuous personal and professional development

What we offer in return:

• 29days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer

Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.