Guest Experience Expert (Recepcionista)

TN Spain; Barcelona; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading company in the hospitality sector is seeking Guest Experience Experts who are dedicated to creating memorable experiences for guests. The role involves engaging with guests, fulfilling requests, and ensuring satisfaction through proactive service. Ideal candidates will have a positive attitude and the ability to perform physical tasks. Join us in delivering exceptional service and enhancing guest experiences.

Formación

• No related work experience required.
• No supervisory experience required.

Responsabilidades

• Deliver a wide range of services to guests.
• Maintain a safe workplace and uphold quality standards.
• Perform physical tasks related to guest services.

Educación

High school diploma or equivalent

Descripción del empleo

Position Summary

Our jobs aren’t just about providing guests with a smooth check-in and check-out process. We aim to create a memorable and unique experience. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their stay. They are empowered to move freely within their workspace to fulfill operational needs, address guest requests, complete reports, or share local highlights. The Guest Experience Expert makes transactions feel like part of the overall experience.

Success in this role requires maintaining a safe workplace, adhering to company policies and procedures, safeguarding confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style. Guest Experience Experts will be on their feet and moving around, performing physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Excelling in these duties is essential to ensure guest satisfaction and business success.

Preferred Qualifications

• Education: High school diploma or equivalent
• Related Work Experience: None required
• Supervisory Experience: None
• License or Certification: None

Marriott International is an equal opportunity employer that values diversity and fosters an inclusive environment. We are committed to non-discrimination based on disability, veteran status, or other protected categories by law.