Dialer Administrator

MCI; San Fernando; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

MCI, a leading BPO company, is seeking a Dialer Administrator in San Fernando, Spain. The role involves monitoring dialing platforms, providing operational support, and ensuring compliance with regulations. Ideal candidates will have technical training and experience, along with strong problem-solving and communication skills.

Servicios

Paid Time Off and holidays

Health benefits including medical, dental, and vision coverage

Retirement savings programs

Career advancement opportunities

Paid training

Casual dress code

Formación

• At least 4 years in a similar role.
• Comfortable working with Microsoft Office tools, especially Excel, Word, and Outlook.
• Basic understanding of data principles.

Responsabilidades

• Perform system configurations for multiple applications.
• Provide daily operational support and troubleshooting.
• Analyze system performance and suggest improvements.

Conocimientos

Problem Solving

Team Collaboration

Data Analysis

Communication

Educación

Technical training or equivalent experience

Herramientas

Microsoft SQL Server

Microsoft Office

Descripción del empleo

San Fernando, PH

JOB TYPE

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This position is responsible for monitoring the production of all dialing platforms and other applications and software. The Dialer Administrator will work closely with the Operations team and supporting departments to ensure work standards are met, dialing schedules are on time and accurate, and company and regulatory policies are adhered to. The ideal candidate will provide reports on the production of dialing agents, focusing on key performance indicators used to manage our business, and contribute recommendations to enhance efficiencies and performance.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities:

1. Perform system configurations for multiple applications, including software installations on local and remote machines, managing updates and upgrades to minimize downtime.
2. Provide daily operational support, education, and troubleshooting for software issues, errors, and downtime.
3. Prepare calling lists and load data into various CRM systems.
4. Develop expertise in the functions and capabilities of different calling platforms.
5. Work with external vendors to resolve critical performance and uptime issues and implement preventative measures.
6. Analyze system performance and proactively suggest improvements for efficiency and effectiveness.
7. Understand regulatory compliance requirements and manage audits and investigations to ensure compliance.
8. Provide helpdesk support, resolve tickets, and address critical issues.
9. Maintain schedule flexibility, especially during new project launches or software updates.
10. Perform other duties as required.

Candidate Qualifications

Are you a good fit for this position?

All positive and driven applicants are encouraged to apply. Ideal candidates are highly motivated, dedicated, and possess the following qualities:

1. Technical training or a combination of training and experience.
2. At least 4 years in a similar role.
3. Comfortable working with Microsoft Office tools, especially Excel, Word, and Outlook.
4. Basic understanding of data principles; experience with Microsoft SQL Server is a plus.
5. Ability to manage multiple projects, analyze details, solve problems creatively and practically, and exercise sound judgment.
6. Self-motivated with the ability to work effectively in a team environment.
7. Excellent verbal, written, and interpersonal skills.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to program and location specifics:

• Willingness to undergo a LEVEL II background/security investigation, including fingerprinting. Employment contingent on results.
• Willingness to submit to drug screening. Employment contingent on results.

Compensation Details

Want to be valued for your contribution?

At MCI, we believe your hard work deserves recognition and rewards. Our compensation and benefits packages are competitive and designed to grow with you. Starting compensation depends on experience, with various benefits and incentives to support your growth.

What to expect:

• Paid Time Off and holidays
• Incentives & rewards through contests with cash bonuses, electronics, vacations, or cars
• Health benefits including medical, dental, and vision coverage after 30-90 days
• Retirement savings programs
• Disability and life insurance options
• Career advancement opportunities
• Paid training
• A fun, collaborative work environment
• Casual dress code

Physical Requirements

This role is primarily sedentary, requiring long periods of sitting and using a computer and phone. Occasional movement within the office may be necessary, including lifting objects up to 40 pounds.

Reasonable Accommodation

In accordance with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities, unless undue hardship occurs. Contact Human Resources for assistance.

Diversity and Equality

We embrace diversity and are committed to a work environment free from discrimination. Employment decisions are based on merit and qualifications. We prohibit discrimination and harassment of any kind and provide accommodations for protected disabilities where required by law.

About MCI (Parent Company)

MCI helps clients address CX and DX challenges through innovative solutions, including BPO, staff augmentation, contact center services, and IT services. Recognized as a fast-growing company, MCI operates multiple facilities across North America and beyond, employing over 10,000 staff and serving over 150 clients.

We drive modernization through digitalization, aiming to deliver more for less. MCI owns various tech-enabled business services, including contact solutions, IT services, staffing, and more, serving mid-market, federal, and enterprise clients.

Disclaimer

This description provides a general overview and is not exhaustive. Duties may vary, and employment may be terminated at any time by either party. The employer reserves the right to revise this description as needed.