Technical Service Specialist

buscojobs España; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in technical services is seeking a Technical Service Specialist in Barcelona. This role involves ensuring the performance of assigned instrument platforms, providing technical support, and maintaining relationships with manufacturers. Candidates should have relevant technical experience and fluency in Spanish and English. Join a dynamic team and contribute to continuous service improvement.

Formación

• Technical service support experience required.
• Language fluency in Spanish and English is essential.

Responsabilidades

• Address escalated technical issues and ensure service performance.
• Provide remote and on-site support to field service engineers.
• Generate regular reports on service operations performance.

Conocimientos

Fluent verbal, written, and presentation skills

Analytical and technical skills

Problem solving

Interpersonal skills

Team building

Creative thinking

Impact and influencing

Educación

Studies in Industrial, Electronic, Informatics, Telecommunications Engineering

Descripción del empleo

Post Date : June 20, Number : WEBWW Job Function : Technical Service & Support Location : Barcelona, Country : Spain

About the Position

Job Summary : Leading the service of his assigned instrument platforms, being accountable for the proper functioning of the service in this line.

The Technical Service Specialist will be integrated into a team of technical specialists as core technical knowledge to serve customers and our field staff to provide qualified service.

Key Accountabilities

• Address escalated technical issues.
• Accountable for the performance, continuous improvement, and objectives of service of the instruments assigned : First Time Fix, IFR, Solution in less than 24 hours, hours per unit, hours per PM, spare part cost per unit.
• Keep the FSE trained in his assigned platforms.
• Provide remote, voice, or on-site support to FSE.
• Ensure that updated, necessary technical documentation of his platforms is available to the FSE.
• Maintain contact with manufacturer.
• Escalate and follow up improvements with manufacturer.
• Perform trainings.
• Refield instruments and test modules in the workshop.
• Review service performance with Business Unit.
• Generate regular reports on the quantitative and qualitative performance of the service operations in his assigned platforms.
• Supervise operations of the assigned units.
• Define adequate stock in Werfen to ensure repairs in the committed dates with customers.
• Define Car Stock.
• Elaborate the maintenance procedures and include them in the instrument schedule.
• Inform the manufacturer about complaints regarding mechanical and spare parts issues.
• Provide application support.

Networking / Key Relationships

• Other roles within service : Service Area Manager, Service Manager, HelpLine, Supply Chain, and planner.
• Clinical Application support roles : Service Application Specialist.
• Business Unit : Manager, Product Manager.

Minimum Knowledge & Experience Required for the Position :

• Technical service support experience.
• Former studies related to technical knowledge, Industrial, Electronic, Informatics, Telecommunications Engineering, etc.
• Language fluency : Spanish and English is very important for both technical environment and corporate communication.

Skills & Capabilities :

• Fluent verbal, written, and presentation skills.
• Information systems.
• Impact and influencing.
• Analytical and technical skills.
• Team building.
• Strong motivational and interpersonal skills.
• Creative thinking.
• Problem solving.
• Interpersonal skills.

Travel Requirements :

Yes, 20% of time.

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