B2B Account Manager (Spanish Market)

Spotahome; País Vasco; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a dynamic and innovative company that values remote flexibility and a supportive work environment. In this role, you will be the key point of contact for property partners, optimizing their portfolios and ensuring exceptional customer experiences. With a strong focus on communication and relationship-building, you'll thrive in an international setting that encourages creativity and growth. Enjoy competitive salaries, stock options, and a wellness plan that supports both physical and mental health. If you're driven, empathetic, and ready to make an impact, this opportunity is perfect for you.

Servicios

Stock options

Restaurant vouchers

Transport allowances

Wellness and benefits plan

Gympass

Day off on your birthday

Training budget

Company events

Team-building activities

Open corporate culture

Formación

• 2+ years of experience in account management and customer success.
• Advanced proficiency in Excel and excellent communication skills.

Responsabilidades

• Serve as the first point of contact for key property partners.
• Optimize partners' portfolios to maximize listings and property availability.

Conocimientos

Account Management

Customer Success

Excel

Communication Skills

Empathy

Customer Experience

Entrepreneurial Mindset

Descripción del empleo

Benefits:

1. Remote flexibility: we trust our team and are goal-oriented.
2. Competitive salary based on experience, with additional benefits such as restaurant vouchers, transport allowances, etc.
3. Stock options in one of the most promising and well-funded start-ups in Europe.
4. Wellness and benefits plan supporting physical and mental health, including Gympass and mental health programs.
5. Day off on your birthday to celebrate with us.
6. Training budget, company events, and team-building activities.
7. A challenging, creative role in an innovative, fast-growing, owner-managed company with ample growth opportunities.
8. An open corporate culture encouraging new ideas and initiatives.
9. Work with talented, committed, and supportive teammates.
10. International environment with over 16 nationalities.
11. No politics or bureaucracy—just a great environment to excel.

Your profile:

1. 2+ years of experience in account management and customer success roles is a plus.
2. Advanced proficiency in Excel.
3. Excellent communication skills: eloquent and capable of establishing strong relationships with property partners.
4. Empathetic and understanding towards property partners, advocating for them effectively.
5. Obsessed with delivering excellent customer experience.
6. Entrepreneurial mindset with strong verbal and communication skills, able to articulate value propositions to stakeholders.
7. Positive attitude, driven, hustling, and determined.

Your mission:

1. Serve as the first point of contact for key property partners, managing relationships effectively.
2. Optimize your partners' portfolios to maximize listings and property availability.
3. Track, analyze, and report on portfolio performance.
4. Identify inefficiencies and advise on solutions to increase bookings.
5. Propose improvements to enhance portfolio performance.
6. Manage all account matters such as listings, availability, payments, bookings, and issue resolution promptly.