OKU Ibiza - Hotel Receptionist

TN Spain; Ibiza; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel brand in Ibiza is seeking a dedicated Hotel Receptionist to provide exceptional service and create memorable experiences for guests. Join a rapidly expanding lifestyle brand committed to redefining modern hospitality with a laid-back luxury ethos.

Servicios

Competitive remuneration and benefits package

Opportunities for growth within the brand

Formación

• Previous experience as a Hotel Receptionist or in a similar customer service role.
• Fluency in English and Spanish.

Responsabilidades

• Greet guests warmly and manage check-in/check-out procedures.
• Provide information about hotel services and local attractions.
• Address and resolve guest complaints with professionalism.

Conocimientos

Hospitality

Communication

Problem Solving

Organizational Skills

Herramientas

Hotel Management Systems

Computer Software

Descripción del empleo

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At OKU, we believe in delivering extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision of exceptional hospitality. We are seeking a dedicated Hotel Receptionist to join our team and contribute to the laid-back luxury atmosphere of our hotel.

This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a competitive remuneration and benefits package, along with opportunities for growth within our brand.

OKU is a stunning retreat that blends contemporary design, immersive experiences, and a vibrant social atmosphere. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional service and creating memorable first impressions.

‘OKU’ is derived from the Japanese architectural and spiritual concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laid-back luxury hotels, created for the modern traveler. Meticulously designed spaces are conceived with barefoot luxury, local connections, and slow living as core principles.

OKU Hotels is headquartered in London, with properties currently operating in Ibiza and Kos, and a confirmed pipeline of hotels to open in Turkey, Spain, and the Maldives. OKU aims to own and/or operate a collection of over ten exclusive properties in new and captivating destinations worldwide over the next five years.

RESPONSIBILITIES OF THE ROLE

1. Greet guests warmly and professionally upon arrival.
2. Manage check-in and check-out procedures efficiently and accurately.
3. Provide information about hotel services, facilities, and local attractions.
4. Handle guest inquiries and requests promptly and effectively.
5. Manage telephone calls and email correspondence.
6. Process payments and maintain accurate records.
7. Assist with guest reservations and bookings.
8. Maintain a clean and organized reception area.
9. Collaborate with other departments to ensure seamless guest experiences.
10. Address and resolve guest complaints or concerns with professionalism and empathy.

CANDIDATE REQUIREMENTS

• Passion for hospitality and a commitment to providing exceptional guest service, representing the OKU philosophy.
• Previous experience as a Hotel Receptionist or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Fluency in English and Spanish. (Additional languages are a plus).
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and composed in high-pressure situations.
• Basic computer skills and knowledge of hotel management systems.

BEHAVIOURAL COMPETENCIES

• Strong attention to detail.
• Proactive and adaptable to changing situations.
• Reliable and punctual.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

TECHNICAL SKILLS AND KNOWLEDGE

• Knowledge of hotel reservation systems and procedures.
• Familiarity with payment processing and cash handling.
• Proficiency in using computer software and applications relevant to the role.
• Knowledge of local attractions and services.