Project Manager & Key Account

At GXO, we are constantly looking for talented people at all levels who can provide the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

What we are looking

The successful candidate will be responsible for managing and growing relationships with clients. The ideal candidate will also have a strong background in project management and a proven record of delivering projects on time and within budget.

What will you do on a day-to-day

• Develop, maintain, and grow strong relationships with key clients.
• Identify and address client needs and challenges.
• Serve as main point of contact for client.
• Create and implement business strategy for the account.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Prepare and present regular reports on account status.
• Identify opportunities for growth within existing accounts.
• Design and implement new processes.
• Lead IT testing (UAT) from operational perspective.
• Plan and manage and project timelines, budgets, and resources.
• Create yearly operational budget.
• Coordinate with cross-functional teams to ensure project success.
• Monitor project progress and adjust as needed.
• Communicate project status to stakeholders, senior management, and client.
• Identify and mitigate project risks.
• Offer close and consistent support to the operation.
• Lead Continuous Improvement projects and align with Business needs.

What you need to succeed at GXO :

• Proven experience in Account and Project Management in Logistics / Warehousing with a focus on E-Commerce.
• Exceptional communication, leadership, organizational and negotiation skills.
• Fluency in English and Spanish (minimum C1 in both).
• Ability to manage multiple projects simultaneously.
• Strong critical thinking skills and attention to detail.
• Outstanding team player and ability to work autonomously without direction.
• In-depth knowledge of Reflex Web or ability to learn quickly.
• Flexibility regarding work hours, especially during peak periods.