ServiceNow HR Technical Lead

Zurich Australian Insurance Ltd.; Barcelona; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading insurance company seeks a ServiceNow HRSD Lead to optimize HR operations globally. You will provide technical direction, mentor teams, and ensure compliance while driving innovative solutions. Join a diverse environment and make a significant impact on HR services.

Servicios

Home office setup allowance

Internal / external trainings

Language classes

Insurance

Retirement plans

Referral bonuses

Discounts

Diversity benefits

Social events

Formación

• Over 5 years of ServiceNow implementation and optimization experience.
• More than 3 years of experience with ServiceNow HRSD core modules.

Responsabilidades

• Provide technical guidance and mentorship to developers.
• Participate in project phases from discovery to deployment.
• Monitor and enhance performance, scalability, and security.

Conocimientos

Fluency in English

Analytical skills

Service orientation

Educación

Bachelor’s degree or equivalent

Herramientas

ServiceNow

Descripción del empleo

This role involves being a member of the global ServiceNow (HR) team, collaborating with HR Operations, IT, and the ServiceNow platform to implement the global HR ServiceNow roadmap. You will support HR demands across all countries involved and work on various projects with stakeholders worldwide. As a Technical Lead for our ServiceNow HRSD team, you will leverage your expertise in ServiceNow HR Service Delivery (HRSD) to optimize HR operations and drive business results.

Key responsibilities include providing technical direction, creating innovative solutions, ensuring project compliance, and managing technology solutions on ServiceNow. The role emphasizes delivering services to internal clients, sharing expertise, and supporting organizational goals.

Your role

Your main responsibilities as ServiceNow HRSD Lead will involve :

• Providing technical guidance and mentorship to developers and stakeholders, translating business needs into technical solutions.
• Recommending best practices for technical design and implementation.
• Participating in project phases from discovery to deployment across regions.
• Responding to production support issues and assisting in complex problem-solving.
• Identifying automation and streamlining opportunities.
• Monitoring and enhancing performance, scalability, and security of HRSD solutions.
• Designing and supporting integrations between ServiceNow and other HR applications.
• Staying updated with ServiceNow releases and best practices, analyzing new features for potential implementation.
• Collaborating with platform architects to ensure solution stability.
• Managing data requests, defects, and change requests with IT partners.
• Configuring and managing HR services, permissions, and security.
• Maintaining technical documentation.

Your Skills and Experience

Ideal candidates will have :

• Bachelor’s degree or equivalent, preferably in IT / HRIS.
• Over 5 years of ServiceNow implementation and optimization experience.
• More than 3 years of experience with ServiceNow HRSD core modules.
• At least 2 years of experience with portal solutions (widgets, catalog, knowledge base).
• Experience with Agile methodologies and leading offshore teams is a plus.
• Experience with ServiceNow integrations.
• Fluency in English, both written and spoken.
• Strong service orientation, professionalism, and ability to work under pressure.
• Analytical skills and attention to detail.
• Option to work abroad up to 25 days per year.
• Benefits including home office setup allowance, internal / external trainings, language classes, benefits, insurance, retirement plans, referral bonuses, discounts, diversity benefits, and social events.

Please submit your CV in English.

Who we are

At Zurich, we offer a challenging and inspiring environment where you can make a difference. With 53,000 employees worldwide, we help individuals and businesses face risks confidently. Join us to help protect what matters most and reach your full potential.

Diversity & Inclusion

We are an equal opportunity employer committed to diversity and inclusion, welcoming applicants regardless of race, religion, gender, sexual orientation, age, or disability.

Think outside the box, challenge the status quo, and focus on positive outcomes. We value our employees’ expertise and offer opportunities for career growth within Zurich.

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