Support Agent with English

Inetum; Alicante; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in the automotive sector is seeking a Support Agent in Alicante. This role involves providing customer support, guiding users, and ensuring effective ticket management. The position allows for remote work, offering flexibility and stability in a dynamic environment.

Formación

• Experience in customer support or related fields.
• Ability to replicate issues in testing environments.

Responsabilidades

• Support multiple stakeholders with good communication.
• Investigate issues proactively and provide feedback.
• Assist users throughout the support process.

Conocimientos

Communication

Analytical Skills

Proactivity

Flexibility

Customer Support

Application Knowledge

Agile Methodology

Herramientas

ServiceNow

PowerBi

Jira

Descripción del empleo

We are looking for a Support Agent with a good level of English to work for an important international automotive client in Inetum Alicante.

This is a stable project that allows remote working.

Qualifications :

• Good communication skills to support multiple stakeholders.
• Good analytical skills: gather all relevant information to understand the user's issue.
• Ability to gain knowledge of different applications to replicate issues in testing environments.
• Guide and assist users throughout the support process.
• Proactively investigate issues before seeking technical support.
• Ensure close follow-up of tickets by providing regular feedback.
• Willingness to acquire deep knowledge of the applications.
• Proactivity and flexibility to support team members and participate in backup processes.
• Experience with Agile methodologies.
• Attend regular meetings.
• Knowledge of ServiceNow or other ticketing tools.
• Additional knowledge of tools like PowerBi or Jira is a plus.

Remote Work :

Employment Type: Full-time, Remote possible.

Key Skills

Customer support, Application knowledge, Ticketing tools, Agile methodology, PowerBi, Jira

Experience :

Relevant experience in customer support or related fields.

Vacancy :

1

Location :

Alicante, Comunitat Valenciana, Spain