Guest Experience Expert-Hotel Arts Barcelona

Hotel Arts Barcelona; Barcelona; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

A leading hotel in Barcelona seeks a Guest Experience Expert to create memorable experiences for guests. The role involves guiding guests through their stay, addressing requests, and ensuring high service standards. Join a team dedicated to excellence in hospitality and enjoy the opportunity to grow within a prestigious brand.

Responsabilidades

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Ensure a safe workplace and uphold quality standards.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Guest Experience Expert - Hotel Arts Barcelona

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Description of the Role

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Regardless of your position, there are key elements for success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting assets, upholding quality standards, and ensuring a professional appearance and communication. Guest Experience Experts will be on their feet and moving around, and must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Performing these duties well (and other reasonable tasks) is essential to provide excellent service to our guests and support our business.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We value and celebrate the diverse backgrounds of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other legally protected categories.

At more than 100 award-winning properties worldwide, The Ritz-Carlton creates experiences so exceptional that they leave a lasting impression. We attract top hospitality professionals who craft lifelong memories. We believe everyone succeeds when empowered to be creative, thoughtful, and compassionate.

We set the standard for rare and luxury service, delivering excellence in guest care and comfort. Your role is to ensure the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully each day. These standards guide us to be better than the next and form the foundation of our success. As part of our team, you will learn and exemplify these standards, including our Employee Promise, Credo, and Service Values. We offer you the opportunity to be proud of your work and your team.

Joining The Ritz-Carlton means joining a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

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