User Research

Telefonica S.A.; Madrid; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate User Research Lead to drive digitalization across multiple countries. This role involves leading user research initiatives, employing both qualitative and quantitative methods to derive actionable insights. You will collaborate with cross-functional teams to integrate user-centric practices and foster a culture of innovation. Join a dynamic team and contribute to transformative projects, while enjoying a flexible working environment and a comprehensive benefits package that supports your growth and well-being.

Servicios

Luncheon Vouchers

Health Insurance

Life Insurance

Accident Insurance

Pension Plan

Flexible Compensation Plan

Continuous Learning Opportunities

Volunteering Programmes

International Mobility

Off-Site Activities

Formación

• 5+ years of experience in user research, preferably in leadership roles.
• In-depth knowledge of qualitative and quantitative user research methods.

Responsabilidades

• Plan and execute user research to address key user needs.
• Collaborate with teams to translate research findings into user-centric solutions.

Conocimientos

User Research

Qualitative Research Methods

Quantitative Research Methods

Communication Skills

Analytical Skills

Agile Methodologies

Educación

Bachelor's Degree in Psychology

Bachelor's Degree in Sociology

Bachelor's Degree in Design

Herramientas

UserZoom

Miro

Figma

Jira

Confluence

Descripción del empleo

Customer Digital Product area is hiring a passionate User Research Lead to join the product discovery and strategy definition for Telefónica's main app across four countries. Our mission is to drive digitalization for Telefónica clients by leveraging our preferred digital channels and proven platform.

Role Overview:

As a Lead UX Researcher, you will lead and execute research initiatives to develop a deep understanding of users, informing product and service development. You will collaborate with interdisciplinary teams, designing and implementing both qualitative and quantitative studies. Additionally, you will serve as the main advocate for user research best practices and foster a user-centric culture within the organization.

Responsibilities:

1. Plan, coordinate, and conduct impactful user research addressing key user needs and challenges.
2. Develop and implement research strategies, selecting appropriate methodologies to gather valuable user insights.
3. Perform qualitative and quantitative studies, including interviews, focus groups, user tests, workshops, surveys, and data analysis.
4. Collaborate with product design, development, and management teams to translate research findings into user-centric solutions.
5. Communicate research insights effectively to internal teams and external stakeholders.
6. Mentor and support other user researchers, promoting professional growth and best practices.

Required Skills:

1. Experience leading user research in agile environments.
2. Proficiency in qualitative and quantitative research methods.
3. Excellent communication skills in Spanish and English.
4. Strong analytical skills with the ability to synthesize complex data into actionable insights.
5. Experience with tools such as UserZoom, Miro, Figma, Jira, and Confluence.
6. Ability to work effectively in multidisciplinary, collaborative teams.
7. Results-driven with excellent time management and multitasking skills.

Soft Skills:

1. Empathy and understanding of user needs and motivations.
2. Critical thinking and innovative problem-solving abilities.
3. Adaptability and eagerness to learn and face new challenges.
4. Leadership qualities with the ability to motivate and influence others.
5. Strong teamwork and collaboration skills.

Education & Experience:

1. Bachelor's degree in Psychology, Sociology, Design, or related fields.
2. At least 5 years of experience in user research, preferably in leadership roles.
3. Additional certifications in research methodologies are a plus.

What We Offer:

• Opportunity to lead transformative projects within a dynamic team.
• Competitive social benefits including lunch vouchers, health and life insurance, pension plans, and flexible compensation.
• Flexible hybrid working environment combining face-to-face and remote work.
• Access to continuous learning and development opportunities.
• Participation in volunteering, social initiatives, international mobility, and off-site activities.