First Line Support | German or French

To Be Connected; Lérida; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

To Be Connected is seeking first-line support agents for its Service Desk in Jávea. This role involves assisting customers with IT issues over the phone. Candidates must be fluent in German, French, or Spanish, and training will be provided. Flexible working hours between 32-40 hours per week are available, with shifts varying weekly. Successful applicants will start in May 2025 under a Spanish contract.

Formación

• No specific IT knowledge required; training provided.
• Ability to communicate easily and correctly is essential.

Responsabilidades

• Assist customers by telephone with cash register issues.
• Work in shifts aligned with customer shop hours.

Conocimientos

German

French

Spanish

Communication

Descripción del empleo

Are you looking for a challenging, flexible job in Jávea or the immediate vicinity?

Then working at To Be Connected might be something for you.

For our international Service Desk, where the working language within the company is English, we are looking for German, French, and Spanish-speaking first-line support agents.

About To Be Connected

To Be Connected is a Dutch family business that has been involved in IT services for retail chains since its establishment in 2007. Our customers contact our Service Desk as soon as the cash register or peripherals are not functioning optimally.

Your task is to help these customers by telephone as quickly as possible.

Specific IT knowledge is not necessary for this role, but it is important that you can communicate easily and correctly.

In principle, it is enough if you know how to use a computer; you will learn the rest during your training period at To Be Connected.

Visit

More information about our company.

The First-Line Service Desk Position

To Be Connected operates 7 days a week, during hours that align with our customers' shop hours. This position is suitable for candidates wanting to work between 32-40 hours per week.

You will work 8-hour shifts within the To Be Connected schedule. The shifts vary weekly, with three different shift options available.

You will work alongside other first-line colleagues from our new office, located in the Beach Trade Center Jávea, within walking distance of the beach.

How can you apply?

If you wish to apply for the first-line support agent position, please send your application including your CV by email to:

You can also message us directly on Indeed.

The application process will be handled during April and May, with successful candidates starting in May 2025.

Candidates will work under a Spanish contract, so having an NIE number is required.