Metadata Tagging Specialist (Pharmacetical Sector)

Omega CRM, A Merkle Company; País Vasco; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Content Tagging Specialist, where you will play a crucial role in enhancing tagging quality for a leading global pharmaceutical client. This exciting opportunity involves collaborating with various stakeholders to ensure effective tagging practices that drive business performance. You will manage tagging incidents, support project demands, and refine processes, all while enjoying a flexible work environment that values professional growth and societal betterment. With a commitment to innovation and excellence, this role offers a chance to make a significant impact in a dynamic team.

Servicios

Permanent contract

Flexible schedule

Training & Certifications

Home office options

Flexible benefits

Health insurance

Formación

• Strong understanding of metadata management and tagging principles.
• Experience with content and digital asset management platforms.

Responsabilidades

• Respond to questions from the tagging community and manage incidents.
• Run reports to analyze tagging implementation across platforms.
• Create tagging communications and training content.

Conocimientos

Metadata management

Content management

Digital asset management

Microsoft Teams

SharePoint

Office suite

Communication skills

Analytical skills

Training materials creation

Customer service

Semantic Web technologies

Organizational skills

Educación

Bachelor's degree in Information Management

Master's degree in Business Administration

Bachelor's degree in Computer Science

Descripción del empleo

Omega CRM Consulting is seeking a Content Tagging Specialist to collaborate with a top 15 global pharmaceutical company.

The Tagging Steward Service supports global tagging framework implementation, manages tagging incidents, and resolves questions related to tagging across multiple platforms. The specialist will work with business stakeholders to emphasize the importance of quality tagging on business performance.

1. Respond to questions and address issues raised by the tagging community.
2. Run reports to analyze tagging implementation across platforms.
3. Support dashboard and report setup for capability tracking and ongoing projects.
4. Assist in creating and submitting tagging project demands.
5. Manage tagging value updates and maintain internal tagging sheets.
6. Maintain tagging master data document framework.
7. Monitor and report on tagging project progress.
8. Identify and support mitigation of potential risks and issues for assigned projects.
9. Escalate technical issues to support teams and manage incidents via MyServices.
10. Support setup, delivery, and debriefing of workshops for TA champions (Tagging & Attributes).
11. Refine processes for Brand Attributes updates, including submission dates, workshop planning, execution, and follow-up.
12. Support setup, delivery, and debriefing of monthly AM&T proposal meetings.
13. Assist in system, process, and tagging attribute enhancements.
14. Ensure systems are fully functional for tagging across all channels.
15. Create tagging communications and training content.

Required Skills & Experience

• Understanding of metadata management and tagging principles.
• Experience with content management and digital asset management platforms.
• Proficiency with Microsoft Teams, SharePoint, and Office suite.
• Excellent communication and presentation skills.
• Strong analytical skills and attention to detail.
• Experience in creating training materials and conducting sessions.
• Ability to collaborate with stakeholders at various levels.
• Bachelor and/or Master’s degree in Information Management, Business Administration, Computer Science, or similar.
• Customer service experience.
• Knowledge of Semantic Web technologies (RDFS / OWL, RDF, SPARQL, SKOS) including ontology/taxonomy modeling and data integration.
• Fluent in English; German or additional languages are a plus.
• Organizational skills and ability to work under pressure.

What We Offer

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training & Certifications with official recognition from main partners.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to societal betterment through Omega in Action.

About Us

Omega CRM, part of Merkle, is a global digital company enhancing customer experience through data, technology, and AI. Together with Merkle, we form Spain's largest CXM agency, offering end-to-end solutions across media, content, and strategy.

With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain.

We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, recognized with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

We believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.