Customer Support Specialist (Fluent Spanish, English & Dutch)

Saysimple; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a multilingual Customer Support Specialist to enhance customer experiences in the Spanish market. In this role, you will provide exceptional support to international and Spanish-speaking clients, ensuring their feedback leads to actionable improvements. With a focus on client onboarding and content creation, this position offers a solid foundation for growth into a Customer Success Manager role. Join a dynamic team and contribute to transforming customer interactions into valuable conversations, while enjoying a supportive work environment and opportunities for personal development.

Servicios

25 paid vacation days

8% holiday allowance

Travel and work-from-home allowance

Professional training and development budget

Excellent company laptop

Room for own initiatives

Formación

• 1 to 3 years of relevant work experience in customer service.
• Strong communication skills in Spanish, English, and Dutch.

Responsabilidades

• Providing first-line support via various channels to assist users.
• Owning the client onboarding process for smooth integration.

Conocimientos

Customer-oriented thinking

Proficient in Spanish

Proficient in English

Proficient in Dutch

Digital native

Educación

HBO level education

Descripción del empleo

Are you our multilingual customer service superstar, always giving 100% to make a positive impact? Do you have a passion for support and an affinity for software? Then you have what it takes to be our next Customer Support Specialist with a focus on the Spanish market!

In this role, you will provide exceptional support to both international and Spanish-speaking customers from our office in Haarlem. You'll be a key link between our customers and various Saysimple teams, ensuring that customer feedback is transformed into actionable improvements. Whether it's answering questions or meeting client needs, you know exactly how to delight our customers.

Your responsibilities :

• Providing first-line support via phone, email, LiveChat, WhatsApp, and our ticketing system to answer user questions.
• Owning the Saysimple client onboarding process to ensure smooth client-side integration.
• Coordinating customer queries and commercial opportunities in consultation with sales consultants, suppliers, and system administrators.
• Creating content (video / text) for the knowledge base to inform our customers even better.
• Writing release notes in consultation with the product specialist.
• Support Customer Success team.

This position provides the perfect foundation at Saysimple to grow into a Customer Success Manager.

Your profile :

• Work and think at an HBO level.
• Customer-oriented thinking and service-oriented attitude.
• Proficient in Spanish, English, and Dutch at least at B2 level (CEFR) in both speaking and writing.
• 1 to 3 years of relevant work experience.
• Digital native : you think and breathe social and internet service and applications come naturally to you.
• You like to work hard and play hard!

What we offer :

• An inspiring environment with a young, ambitious, and close-knit team.
• A competitive salary according to knowledge and level.
• 25 paid vacation days and 8% holiday allowance.
• Travel and work-from-home allowance.
• Everything you need to work from home.
• A professional training and development budget.
• Room for own initiatives and personal development.
• An informal, flat culture.
• An excellent company laptop so you can do and organize your job well.

About Saysimple

Hi, we’re Saysimple! Since 2015, we have been combining messaging software, knowledge, and data to convert traditional customer contact into conversations with value. With our platform, companies are able to have better conversations with their customers, in demonstrably less time.

In addition, we help companies place customer conversations central to their business.

This way, new revenue opportunities arise in customer service departments. We are looking for a passionate and driven colleague who wants to help us shout the Saysimple story from the rooftops! Some of the customers who believe in our approach are BMW, Volvo, Fletcher, Hanos, Danone, Plieger, Ventura Extranjeria Abogados, Grupo Marmo, GFA Real Estate, Airzone.

Acquisition in response to this advertisement is not appreciated.

Please send us your application with your motivation and CV to for the attention of Madelon van Gurp.

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