IT Account Management Associate

Amadeus; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that powers the future of travel as an IT Account Management Associate. In this dynamic role, you will leverage your IT sales expertise to collaborate with Account Managers, ensuring client satisfaction and driving revenue growth. You'll develop customized business plans based on market analysis and customer needs, while also working within a supportive and inclusive environment that values diversity and personal well-being. This is an exciting opportunity to contribute to innovative solutions in a truly global setting, where your skills will make a significant impact.

Servicios

Flexible working arrangements

Continuous learning opportunities

Attractive compensation packages

Supportive work environment

Inclusive community

Formación

• Strong IT sales and account management experience required.
• Excellent communication and negotiation skills are essential.

Responsabilidades

• Collaborate with Account Managers to drive IT revenue growth.
• Identify and manage new IT business opportunities.

Conocimientos

IT Sales

Account Management

Consultative Selling

Market Analysis

Business Planning

Communication Skills

Negotiation Skills

Problem-Solving Skills

Educación

Formal Education in IT or related field

3-5 years of relevant experience

Descripción del empleo

Job Title

IT Account Management Associate

Common Accountabilities

• Works autonomously within defined processes and procedures or methodologies, takes standard decisions, and may support the development of solutions to complex problems of a recurring nature.
• Receives instruction, guidance, and direction from more senior roles or managers, with regular monitoring of assignment status.
• Possesses specialized formal education or equivalent work experience, with the required technical and functional skills and basic knowledge of the business.

Specific Accountabilities

• Collaborates with Account Managers and Sales to provide solutions and ensure retention and growth of IT revenue from existing accounts.
• Identifies specific requirements and expectations for existing clients.
• Adopts a consultative selling approach.
• Develops customized account and business plans for each client based on IT opportunities.
• Identifies, qualifies, manages, and grows new IT business opportunities through market and business environment analyses, understanding customer strategies, and knowledge of Amadeus innovations and solutions.
• Ensures cross-selling and up-selling targets, including new product lines, solutions, and additional services.
• Provides timely sales support during the sales process for IT opportunities (RFPs, business as usual, etc.).
• Guides Product/Solution teams to define targeted and personalized solutions for key customers.
• Submits IT proposals and supports Account Managers in negotiations and closures.
• Transfers IT requirements for solutions to development teams post-closure.
• Follows up to ensure new products, enhancements, and solutions are developed and implemented on time.
• Maintains a high level of understanding of the current product portfolio, benefits, and relevant market trends, competitors, and pricing strategies.

Requirements

• Strong IT sales, account management, and consultative selling skills.
• Market analysis and business planning expertise.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work autonomously within established processes.
• Technical and functional knowledge of IT solutions and services.

Experience: 3-5 years

What We Can Offer You

• Power the future of travel with a critical mission and purpose at Amadeus.
• Be part of a truly global environment, with diverse processes and culture.
• Opportunities for continuous learning through various training and daily interactions.
• Supportive and caring environment fostering professional growth and personal well-being.
• Attractive compensation packages including salary, bonuses, and benefits.
• Flexible working arrangements to suit your style.
• Inclusive community promoting diversity, equity, and fair treatment.
• Trust and reliability at the core of our relationships.

Diversity & Inclusion

Amadeus strives to lead in Diversity, Equity, and Inclusion, fostering a culture of belonging and fair treatment for all employees. We are an equal opportunity employer, considering all qualified applicants regardless of gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.