Jr Guest Relations Officer - Spn

buscojobs España; Cádiz; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Junior Guest Relations Officer to enhance guest interactions and service quality. This role involves liaising between guests and hotel departments, addressing concerns, and ensuring a premium service experience. Candidates should possess strong communication skills and proficiency in multiple languages.

Formación

• Ability to speak English clearly and cordially with guests.
• Proficiency in additional languages preferred (Spanish, Portuguese, Italian, French, German).

Responsabilidades

• Ensure seamless and memorable premium service experience for guests.
• Respond to escalated guest concerns professionally and empathetically.
• Monitor operational metrics and communicate effectively with departments.

Conocimientos

Communication

Empathy

Problem Solving

Descripción del empleo

The Junior Guest Relations Officer is responsible for each guest interaction, ensuring a seamless and memorable premium service experience. As part of the Guest Relations team, this officer acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating needs and expectations.

Key Responsibilities:

1. Maintain professionalism and emergency preparedness within stateroom services, including resolving elevator and ADA alarms.
2. Serve as the brand voice for the ship and Guest Relations in handling external calls, providing high-quality personalized service to guests and crew.
3. Respond to escalated guest concerns in a considerate, professional, and empathetic manner.
4. Monitor and report on operational metrics such as guest counts, call volumes, and behavioral analysis.
5. Communicate inventory, program access, and maintenance needs effectively, taking ownership of work areas and tools.
6. Lead by example with a calm, firm demeanor, treating all guests and crew with humility and respect.
7. Champion cleanliness and orderliness in all guest and crew areas through proper reporting and ownership.
8. Greet guests and crew following the service philosophy, taking full ownership of occurrences requiring leadership.

Qualifications:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Proficiency in additional languages such as Spanish, Portuguese, Italian, French, or German is preferred.