Salesforce Technical Lead

Omega CRM, A Merkle Company; Málaga; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in customer experience services is seeking a Technical Lead with extensive Salesforce expertise. The role involves supporting sales teams, ensuring project compliance, and mentoring technical staff. The ideal candidate will have over three years of Salesforce implementation experience and a commitment to quality standards.

Servicios

Permanent contract

Flexible schedule

Certifications and professional development opportunities

Home office support

Health insurance

Formación

• At least 3 years of full lifecycle Salesforce.com implementation experience.
• Experience as a Salesforce.com developer.
• Knowledge of Salesforce modules.

Responsabilidades

• Provide support to sales and functional teams in assigned accounts.
• Support the Project Manager in technical leadership.
• Detect and notify risks related to technical management.

Conocimientos

Salesforce implementation

Agile methodologies

Proficiency in English

Herramientas

Sales Cloud

Service Cloud

Marketing Cloud

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are looking for a Technical Lead.

MAIN TASKS :

1. Provide support to sales and functional teams in assigned accounts, including solution design, estimation, and assumptions.
2. Support the Project Manager / Delivery Manager in technical leadership, bringing comprehensive platform knowledge and identifying optimal solutions to meet project requirements.
3. Detect and notify risks related to technical management, project profitability, scope, schedule, and costs.
4. Ensure the achievement of technical objectives and compliance with quality standards.
5. Supervise effort estimations during testing phases.
6. Assist in project demos and ensure delivery of technical documentation.
7. Participate in technical team training, mentoring, and development.
8. Identify opportunities for technical Up & Cross Selling and methodological improvements.
9. Contribute to Omega's community of practice with thought leadership and training.

REQUIRED EXPERIENCE :

1. At least 3 years of full lifecycle Salesforce.com implementation experience.
2. Experience as a Salesforce.com developer.
3. Knowledge of modules: Sales Cloud, Service Cloud, Marketing Cloud.
4. Experience with agile methodologies.
5. Proficiency in English.

WHAT WE OFFER

1. Permanent contract.
2. Flexible schedule and work-life balance.
3. Certifications and professional development opportunities.
4. Home office support.
5. Flexible remuneration options.
6. Health insurance.
7. Our commitment to social responsibility.
8. Growth and career development opportunities.

About us

Omega CRM, a Merkle company, specializes in accelerating business experiences through customer-centric solutions, technology, data, and AI. As part of dentsu, we offer integrated media, creativity, content, technology, and strategy solutions, and are a leader in the Salesforce ecosystem in Spain with over 23 years of experience, 580+ professionals, and 2,500+ certifications.

We serve industries such as retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions. Our client satisfaction rating is 4.9/5, and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we value talent, flexibility, commitment, and innovation, and believe in growing together with our people.