Field Service Engineer - Life Science

buscojobs España; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the diagnostics field is seeking a skilled service technician based in Barcelona. The role involves maintaining and installing advanced laboratory systems while providing top-tier customer service. Candidates should have a strong background in electronics and customer service, with excellent communication skills in Spanish and English. The position requires travel approximately 50% of the time across Spain.

Formación

• At least 5 years of experience in a related Customer Service Environment.
• Experience in a laboratory setting with troubleshooting skills.
• Experience in maintenance, both preventive and curative.

Responsabilidades

• Perform field service including repairs, maintenance, and installation of systems.
• Organize routine maintenance tasks on a monthly schedule.
• Manage all required reporting in accordance with SLAs.

Conocimientos

Problem Solving

Communication

Team Spirit

Educación

Certificate of Higher Education in Electronic Engineering

Certificate of Higher Education in Chemistry

Certificate of Higher Education in Biology

Herramientas

Microsoft Office

Laboratory Information Systems

Descripción del empleo

Impact sales of Revvity by maintaining a high standard, professional image, and demonstrating the added value of customer support, always acting as an ambassador for the Company.

Positively influence the overall performance of the Revvity Business by maintaining a flexible approach to work, planning and executing tasks effectively and efficiently, providing top-tier customer service, and ensuring optimal financial performance.

The position is based in the Barcelona area, with an expectation to travel approximately 50% of the time across customer sites in Spain.

Key Responsibilities :

Perform field service as directed by call dispatch staff / system, in collaboration with the Service Leader, including repairs, maintenance, and installation of Diagnostics and Life Sciences systems and peripherals. Provide basic onsite user training on our systems.

Organize routine maintenance tasks on a monthly schedule.

Maintain personal service spares and inventory records to the highest standards, reporting and resolving anomalies promptly.

Manage all required reporting in accordance with our SLAs, including Service Documentation, Service Reports, Time Sheets, Expenses Claims, etc., on a weekly basis.

Ensure all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision for servicing specific instrument types.

Follow and adhere to our internal guidelines and procedures in line with the Quality Management System.

Align personal work practices with departmental performance targets and actively demonstrate compliance.

Perform specific tasks as defined through Goal statements, contributing to the Company Culture.

Qualifications :

A Certificate of Higher Education or equivalent in Electronic Engineering, Chemistry, or Biology at senior school level.

Experience :

At least 5 years of experience in a related Customer Service Environment.

Experience in a laboratory setting (academic, pharmaceutical, research, etc.) with troubleshooting skills.

Experience in maintenance, both preventive and curative.

Knowledge or experience with any of our portfolio instruments (e.g., Immunoassay Platforms, LC / MS, DNA extractors, Plate Readers, etc.) is highly advantageous.

Proficiency in PC use, familiarity with Microsoft Office, networking PCs, and Laboratory Information Systems.

Background in Electronics, preferably in a high-tech service environment, with an understanding of analytical and clinical instrument applications.

Strong problem-solving skills, creativity, and an innovative approach to complex challenges.

Excellent people management and motivational skills.

Communication and Interpersonal Skills :

Excellent verbal and written communication skills in Spanish and a good command of English; additional languages are a plus.

Ability to communicate professionally with customers at all levels, providing technical data, service information, and assistance as needed.

Autonomous, organized, rigorous, with strong communication skills and team spirit.

Negotiation and influencing skills.

Understanding of excellent Customer Service principles.

Willingness to travel around 50% of the time.

LI-EMEA

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