Eastern EU & Russia Sales & Product Coordinator

AWWG; Lérida; Presencial; EUR 40.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de la tecnología limpia busca un Ejecutivo de Operaciones al Cliente. En este emocionante rol, serás fundamental en el viaje del cliente, brindando soporte técnico y guiando a los clientes a través de las instalaciones de cargadores de vehículos eléctricos. Trabajarás en un ambiente dinámico, colaborando con equipos técnicos y de ventas para ofrecer una experiencia excepcional. Si te apasiona la sostenibilidad y deseas marcar una diferencia en la adopción de soluciones de energía limpia, esta es la oportunidad perfecta para ti.

Formación

• Más de 2 años en un rol de soporte de operaciones, idealmente con productos técnicos.
• Conocimientos o experiencia en la industria de carga de vehículos eléctricos es una ventaja.

Responsabilidades

• Proporcionar soporte técnico para productos de carga de vehículos eléctricos.
• Gestionar y asignar instaladores según la información de la encuesta y capacidad.

Conocimientos

Fluidez en español

Proficiencia en inglés

Habilidades de comunicación

Mentalidad orientada al cliente

Resolución de problemas complejos

Herramientas

Zendesk

Freshdesk

Intercom

Descripción del empleo

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Descripción del trabajo

Customer Operations Executive | Barcelona, Spain | EV Charging | €40k + Benefits

Job Title : Customer Operations Executive - Barcelona

Location : Barcelona (Hybrid)

Contract Type : Permanent

Compensation : up to €40k

Languages Required : Spanish and English

About the Company

We’re working with a next-generation clean tech scale-up that’s revolutionising electric vehicle charging. Backed by leading automotive players and recently named Fast Track Company of the Year, this company is setting the standard for sustainable mobility solutions in Europe.

About the Role

As a Customer Operations Executive, you will play a crucial role across the entire customer journey - from first contact through aftercare. You’ll manage technical product support, guide customers through EV charger installations, and support the sales team with lead management. This is a hands-on, customer-facing role where you'll collaborate with technical, sales, and partner teams to deliver an exceptional experience.

Key Responsibilities

• Provide technical support for EV charging products to customers and installation partners
• Troubleshoot product and installation issues, collaborating with engineering where needed
• Lead customers through the installation process and monitor partner performance
• Manage and assign installers based on survey information and capacity
• Support the sales team by tracking and updating leads in the CRM system
• Create helpful documentation to streamline customer support and reduce incoming inquiries

What We’re Looking For

• Native fluency in Spanish and professional proficiency in English. Additional European languages (Italian, Portuguese, German, or Dutch) are a plus.
• 2+ years in an operations support role, ideally with technical products.
• Experience working with CRM systems like Zendesk, Freshdesk, or Intercom.
• Exceptional communication skills and a strong customer-first mindset.
• Organised, proactive, data-driven, and comfortable solving complex problems.
• Knowledge or experience in the EV charging industry is a strong advantage.

Work Environment :

You'll be based in the Barcelona office three days a week, working in a fast-paced, mission-driven environment where your contributions will directly accelerate the adoption of clean energy solutions.

Why Join?

• Be part of an ambitious EV Charging scale-up during a period of rapid growth.
• Work alongside passionate teams committed to sustainability and innovation.
• Make a real impact on the future of energy and transportation.

If this role is of interest, please apply directly. Email with any questions.