Junior Deskside Technician I (Part Time)

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global IT services company seeks a technical support professional in Barcelona. The role involves on-site end-user support, meeting room checks, and hardware repairs. Ideal candidates will have 2-3 years of experience in ICT, strong problem-solving skills, and proficiency in English and Spanish.

Formación

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge.
• Excellent command of English and Spanish.

Responsabilidades

• Provide immediate, in-person assistance to employees.
• Regularly inspect meeting rooms and equipment.
• Diagnose and fix common laptop hardware issues.

Conocimientos

Planning and organizing

Attention to detail

Problem solving

Analysis

Flexibility

Customer sensitivity

Technical writing skills

Herramientas

ITSM Tool Set

Microsoft platforms

Descripción del empleo

Job Responsibilities:

1. On-Site End-User Support: Provide immediate, in-person assistance to employees, addressing IT requests and resolving issues efficiently.
2. Meeting Room & Equipment Checks: Regularly inspect meeting rooms and critical equipment—including cable management, replacement, and testing—to ensure smooth operation during high-priority events.
3. Laptop Hardware Repair & Warranty Handling: Diagnose and fix common laptop hardware issues, perform minor repairs, and manage warranty claims to minimize downtime.
4. Ticket Management: Act as the first point of contact for IT support tickets, resolving straightforward issues and escalating more complex problems as needed.
5. General Qualities: The candidate should be polite, possess sufficient English for effective communication, and be punctual.

Job Requirements:

• 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
• General End User technology knowledge.
• Familiarity with End User Workspace platforms (discovery, asset management, client management).
• Knowledge of End User Microsoft platforms (Active Directory, Office, SCCM).
• Experience with ITSM Tool Set (Ticket Management Software) is preferred.
• Soft skills: Planning and organizing, attention to detail, problem solving, analysis, flexibility, customer sensitivity, technical writing skills.
• Excellent command of English and Spanish, both written and spoken.

Additional Information:

The job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not an exhaustive list of all duties and responsibilities.

Diversity & Inclusion: Stefanini values diversity and equity, encouraging everyone to be their authentic selves.

About us: A Brazilian company with over 35 years of global IT services experience, present in 41 countries with 70 offices, serving various industries. We offer career opportunities worldwide for passionate, customer-centric professionals.