(Urgente) Customer Care Specialist

buscojobs España; Cádiz; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A rapidly growing travel insurance company seeks a Customer Care Specialist to enhance customer experience across digital products. This role involves providing exceptional support, handling inquiries, and collaborating with teams to ensure satisfaction. The ideal candidate will have strong communication skills and a friendly attitude.

Servicios

Indefinite contract

Opportunities for growth

Competitive salary

Flexible work environment

Formación

• At least 3 years of experience in a similar role.
• Native-level Spanish skills required.

Responsabilidades

• Ensure customer satisfaction and provide professional customer support.
• Respond promptly to customer inquiries.
• Assist in resolving claims and incidents for travelers.

Conocimientos

Communication

Critical Thinking

Problem Solving

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission:

making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively. You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.

Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution. You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Mission :

Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Key activities / responsibilities to perform :

• Ensure customer satisfaction and provide professional customer support.
• Know our products inside and out to understand customer needs and recommend solutions.
• Discuss with customers across different channels and provide information on our products and services.
• Take the extra mile to engage customers.
• Offer information about coverage and pricing to prospective customers.
• Respond promptly to customer inquiries.
• Provide feedback to management on the efficiency of customer service tools, new customer needs, and ways to enhance our website/app value proposition.
• Liaise with other departments and support them.

Claims Support :

• Gather all necessary customer information to open claims with the insurance company.
• Follow up on open cases.
• Assist in resolving claims, doubts, and incidents for our travelers.

Requirements :

• Native-level Spanish skills required, with English as a plus.
• At least 3 years of experience in a similar role (Remote Customer Care in Travel & / or Insurance industry).
• Ability to multitask (Email / Chat / Voice).
• Medium level computer skills.
• Effective verbal and non-verbal communication skills.
• Friendly and helpful attitude.
• Ability to work efficiently in a fast-paced environment.
• Critical thinking and problem-solving skills.

Schedule :

Full Time - 37.5 hours/week, Monday to Friday.

Work Environment :

100% Remote (with optional access to our office near Torre Agbar, Barcelona).

Office Location :

• Indefinite contract.
• Opportunities for growth alongside company expansion.
• Competitive salary + performance-based variable.
• Flexible and positive work environment.