Oracle Fusion SaaS EPM Consultant

myGwork; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Join a leading technology company as an Oracle SaaS EPM Consultant, where you'll provide critical post-sales support and technical solutions to enhance customer satisfaction. This role requires a mix of technical expertise and excellent communication skills, with opportunities for growth in a diverse and inclusive environment.

Servicios

Flexible benefits

Community engagement opportunities

Accommodations for individuals with disabilities

Formación

• 3-5+ years of experience with Oracle EPM Cloud SaaS.
• Excellent communication skills in English; additional languages are a plus.

Responsabilidades

• Delivering post-sales support and resolving technical issues.
• Facilitating relationships with Support and Product Management.

Conocimientos

Communication

Collaboration

Descripción del empleo

Job Description: Oracle SaaS EPM Consultant

This position is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Are you passionate about technology, customer service, and helpdesk support? Join us to work with exciting clients across various industries and grow your career in a crucial role. Oracle is a technology leader transforming global business practices, and our Customer Success Services (CSS) team supports over 6,000 companies worldwide.

If you have experience in SaaS Application support and a passion for delivering service excellence, we want you on our team! Oracle CSS helps customers maximize their Oracle technology investments by providing tailored support and guidance throughout their cloud journey, focusing on product adoption and lifecycle management.

Role Overview

As a Fusion SaaS EPM Consultant, your main responsibilities include delivering post-sales support, resolving technical and functional issues, and acting as a customer advocate. You will facilitate relationships with Support, Product Management, and cross-line-of-business teams, providing strategic advice and technical solutions to ensure high customer satisfaction.

You will leverage automation and diagnostics to address complex issues, often involving on-site customer visits. Your expertise will be crucial in supporting Oracle Cloud SaaS applications, especially in configuring, optimizing, and supporting Oracle EPM Cloud SaaS solutions.

Required Background

• 3-5+ years of experience with Oracle EPM Cloud SaaS
• Expertise in FCCS, ARCS, TRCX
• Experience in applying and testing Oracle updates
• Support, configuration, and extension services support
• Excellent communication skills in English; additional language skills in Italian, German, or French are a plus
• Ability to work independently and collaboratively with multiple teams
• Knowledge of application configuration, optimization, and performance tuning

Additional Information

Position level: IC4. As an Advisory Systems Engineer, you will be a problem-solving expert, working autonomously to address complex customer issues and providing technical advice. You will also participate in quarterly release management and help customers achieve their business KPIs.

Oracle values diversity and inclusion, offering flexible benefits, community engagement opportunities, and accommodations for individuals with disabilities. For accessibility support, contact us at or call [phone] in the United States.

We are an Equal Employment Opportunity Employer, considering all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.