Business Systems Analyst

NTT; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join a leading company as a Business System Analyst, where you'll gather and refine requirements, manage product backlogs, and work closely with international teams. This role offers the chance to improve business processes and ensure quality product delivery in a fully remote environment. Enjoy benefits like annual bonuses, flexible working hours, and career development opportunities.

Servicios

Annual bonus and salary review

Pension plan after one year

Tax benefits through flexible remuneration

Health insurance and wellness programs

Paid certifications and courses

Formación

• 3+ years experience with Service NOW or backend tools development/customization.
• Experience working in Agile teams (SCRUM).

Responsabilidades

• Gather and analyze business and functional requirements.
• Manage and prioritize product backlog for various tools.
• Liaise with development and architecture teams.

Conocimientos

Problem Solving

Analytical Thinking

Communication

Herramientas

Service NOW

Agile

Descripción del empleo

Want to be a part of our team?

The Business System Analyst is responsible for gathering, analyzing, and refining business and functional requirements, collaborating with team members to translate these requirements into meaningful user experiences and strategies, and ensuring quality products. The Business System Analyst will solicit requirements through interviews, workshops, and existing analytics, systems, documentation, or procedures. They will work as a sparring partner for the business to identify the best course of action and support implementation, ensuring functional documentation of solutions.

Working at NTT

1. Define end-to-end business processes in collaboration with other business analysts.
2. Own, manage, and prioritize the product backlog for different tooling landscapes (Service NOW, integration services, automation, new product certification process).
3. Evaluate requirements' impact on business processes.
4. Challenge business stakeholders to improve existing processes through experience and best practices.
5. Develop comprehensive requirement specifications to estimate time and resources for solutions deployment.
6. Act as product owner, establishing priorities and managing the backlog.
7. Liaise with development, architecture teams, or third parties as the single point of contact for functional topics.
8. Support the development team by answering functional questions and reviewing technical decisions' impacts.
9. Ensure end-to-end functional integration of operational tools and systems used to manage clients.
10. Support the Solution Lead in identifying risks, issues, and opportunities for improvement.

What will make you a good fit for the role?

Personal Skills:

• Ability to translate between business and IT languages.
• Effective in an international team environment.
• Strong problem-solving skills and analytical thinking.
• Loves challenges.

Technical Skills:

• Experience analyzing problems using structured frameworks and methodologies.
• Good ITIL process knowledge and service design experience.
• At least 3+ years of experience with Service NOW or backend tools development/customization.
• Experience working in Agile teams (SCRUM).
• Strong technical background.

Language Skills:

• Fluent/native English and Spanish, both written and spoken.

What we offer

Benefits for full-time employees include:

• Annual bonus and salary review based on performance.
• Personal and career development plans.
• Pension plan after one year of service.
• Tax benefits through flexible remuneration plans.
• Referral programs and inspiring benefits club.

Work-life balance and health benefits:

• Fully remote work with financial support for home office setup.
• Flexible working hours and specific days off.
• Health insurance, dental cover, gym reimbursements, and wellness programs.

Career development and work environment:

• Paid certifications and courses, including LinkedIn Learning and proprietary programs.
• Study leave and language classes.
• Inclusive, diverse, and challenging environment with team-building activities and company events.

Please note: This job description provides a general overview and is not exhaustive. Additional duties may be assigned as needed by management.