Account Manager (IT)

AirDNA; Cataluña; Presencial; EUR 45.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic technology startup on a mission to empower clients in the travel and vacation rental industry. As an Account Manager, you'll leverage your expertise to foster long-term relationships and drive customer satisfaction. This role offers a unique blend of account management and customer success, ensuring clients achieve measurable ROI from innovative data solutions. With a vibrant team and a supportive work environment, you'll have the opportunity to grow professionally while contributing to a forward-thinking company that values collaboration and creativity. If you're passionate about data and customer success, this is the perfect opportunity for you.

Servicios

Indefinite contract

36 holidays per year

Continuing education stipend

150 EUR monthly for public transport and daycare

Health insurance with Sanitas

Language lessons with Preply

Individual growth plan

Team building events

Dog friendly office

Formación

• 1+ years of experience in account management in a B2B or SaaS environment.
• Proven track record of revenue growth and client satisfaction.

Responsabilidades

• Manage the entire life cycle of the client after they are closed.
• Drive revenue retention by achieving retention goals.

Conocimientos

Account Management

B2B Sales

CRM Platforms (HubSpot preferred)

Communication Skills

Data Interpretation

Descripción del empleo

AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.

Our self-serve AirDNA platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.

We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.

We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. We also collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.

We’re firm believers that data isn’t the destination; it’s the starting point. The launchpad. The bedrock for any future-forward business.

The AirDNA Team

At AirDNA, we’re a team of data nerds on a mission to empower our customers to smartly grow their businesses. And we're looking for people with a broad range of experiences and perspectives, who are excited by our mission, values, and drive to change the short-term rental market. In short, life is never boring here. And we genuinely live and breathe our company values : Happy, Hungry, and Honest. People who are ready to exemplify these values are especially encouraged to apply. We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application, not just those that check off all the boxes.

The Role :

As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks. The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction.

Here's what you'll get to do :

• Responsible for the entire life cycle of the client after they have been closed (onboarding, adoption, expansion, and renewal).
• Drive revenue retention by achieving retention goals.
• Conduct customer calls, including onboarding, renewals, and quarterly business reviews (QBRs).
• Monitor customer health scores, identify at-risk accounts, and collaborate with internal teams to resolve issues and improve engagement.
• Maintain CRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts.
• Identify upsell opportunities through deep account knowledge, competitor analysis, and customer insights.
• Drive contract negotiations, incorporating auto-renewal and pricing strategies based on usage and value.
• Monitor customer activity and API usage, addressing underutilization and proactively increasing engagement.
• Collaborate with Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback. Be the internal advocate of our clients.
• Triage customer questions and manage the responses with feedback from internal Product, Engineering, and Analytics Teams.

Here's what you'll need to be successful :

• Full proficiency in English and Italian both verbal and written.
• 1+ years of Account management experience in B2B or SaaS environment.
• Strong communication skills, both written and verbal, with the ability to build rapport and trust.
• Confident and personable on customer calls, with the ability to negotiate and overcome objections.
• Highly organized and detail-oriented, ensuring accurate documentation and task management.
• Proactive mindset, consistently checking in on customer health and seeking opportunities to add value.
• Ability to interpret and explain data, leveraging insights to drive customer adoption and upsell opportunities.
• 1+ years of experience with CRM platforms (HubSpot preferred).
• Strong sales and account management experience, with demonstrated success in renewals and upselling.
• Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues.
• Willingness to continuously learn and stay informed about industry trends and customer challenges.
• Proven track record of revenue growth and client satisfaction / retention.

Here's what you can expect from us :

• OTE Salary range 45,000 - 50,000 EUR annually.
• Indefinite contract.
• 36 holidays per year.
• Continuing education stipend.
• 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants, and health insurance.
• Health insurance with Sanitas (Vision + Dental included).
• Language lessons with Preply (French-German-Italian-Spanish).
• Individual growth plan to progress in the role.
• Standard working hours from 11 am to 7 pm.
• A fun and sunny office with big terraces.
• Talented international team and a vibrant work environment.
• Bottom-up management : we listen to your ideas and implement them.
• Team building events.
• Dog friendly office!

Hiring Process :

• First stage : Virtual interview with the People Team at AirDNA (Online-30min).
• Second stage : Meet the Hiring Manager (Online-30min).
• Final stage : Case Study + Meeting with SVP of Sales and Hiring Manager (45min).

45,000 - €50,000 a year OTE includes Salary Base + Commissions.

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