Customer Care Specialist (DACH Market) | TheFork

Tripadvisor; Castellón de la Plana; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading restaurant booking platform seeks a Customer Support Representative fluent in German and English. You will assist customers with inquiries about our app and reservation system, ensuring a unique and satisfactory experience. Join a multicultural team in a flexible environment with numerous benefits, including health insurance and continuous learning opportunities.

Servicios

Flexible working environment (2 days home office per week)

Competitive fixed salary, bonus, and equity

Lunch vouchers

Health insurance fully covered

Life Insurance and Disability at no cost

Access to the Calm app

Continuous learning and development programs

Team building events

Formación

• Native level of German and fluent in English.
• Experienced in a customer support environment.
• Open-minded with high communication skills.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about the reservation book, website, or app.
• Provide suitable answers or solutions based on customer needs.

Conocimientos

Communication

Customer Service

Problem Solving

Herramientas

CRM tools

Descripción del empleo

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.

Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe and Australia, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products :

TheFork App : our free restaurant discovery & booking app that helps you find your next table with ease.

TheFork Manager : our innovative software tool that digitises restaurant operations and helps restaurateurs manage their bookings and increase their revenue.

TheFork PAY and TheFork Gift Card : quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.

We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.

What you will do :

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Who you are :

• Based in Barcelona.
• Native level of German and fluent in English. Speaking more languages is always welcome!
• An open-minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

What we offer :

• An awesome team (not everybody likes our jokes, but we try our best).
• A Permanent contract (that can be useful in life).
• Flexible working environment (2 days home office per week).
• Competitive fixed salary, bonus and equity (yes, equity!).
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants).
• International teams - More than 30 nationalities and 16 offices worldwide.
• Highly inclusive working environment.
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!).
• Free access to the Calm app.
• A program dedicated to help you have the best work / life balance.
• Health insurance fully covered by the company.
• Life Insurance and Disability at no cost to the employee.
• Amazing offices with dining, coffee point on each floor, and leisure area.
• Team building events (we love karaoke. A lot. A lot.).

We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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