Customer Service Executive

TBO.COM; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

An international travel tech organization seeks an Operation FIT Specialist to join their Italian team in Barcelona. The role involves managing online reservations, assisting travel agents, and solving operational challenges. Ideal candidates are fluent in English and Italian with a service-oriented mindset.

Formación

• Fluent in English and Italian.
• Experience in the Travel Industry.
• Service-oriented personality.

Responsabilidades

• Handle online reservations for hotels, flights, and car rentals.
• Assist travel agents with bookings and special requests.
• Solve operational and administrative cases from start to finish.

Conocimientos

Communication

Problem Solving

Customer Service

Descripción del empleo

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TBO.COM, an international award-winning travel tech organization, is seeking a top talent for the position of Operation FIT Specialist in the Travel Industry to join our Italian team.

• Please apply only if you are fluent in English and Italian and have experience in the Travel Industry.
• Operational handling of online reservations for hotels, flights, car rentals, transfers, etc.
• Coordinate offline requests with internal departments.
• Handle bookings and cases with last-minute and on-spot challenges to solve problems.
• Receive incoming calls assisting travel agents using the platform and managing reservations with special requests.
• Negotiate customer needs with suppliers and individuals, using outgoing calls to find and agree on the best resolutions.
• Demonstrate creative thinking and be results-oriented, with the ability to handle complicated cases while coordinating with multiple stakeholders.
• Operate multiple online systems simultaneously, providing service to travel agents.
• Responsible for solving operational and administrative cases / tasks from start to finish.

Qualifications :

• Service-oriented personality with high communication skills, fluent in English and Italian.
• Independent, self-motivated, patient, and goal-oriented work style, with problem-solving abilities.
• Capable of managing and leading multiple tasks, activating all resources to efficiently resolve cases.
• Experience working B2B with travel agents or business professionals in the industry.
• Ability to quickly adapt to new technologies, products / systems, and company procedures.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative
• Travel Arrangements

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