It Cloud Support (Azure)

buscojobs España; Badajoz; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading consulting firm is seeking a passionate IT Cloud Support professional to join their remote team. The role involves managing service desk operations, supporting users, and ensuring efficient incident resolution. Candidates should have extensive experience with Azure and related technologies. The company offers flexible hours, a training budget, and various employee benefits, including private medical insurance and remote work options.

Servicios

€1,200 training budget

Private medical insurance (Sanitas)

Flexible hours

Employee discounts (Club Capitole)

Formación

• +4 years of experience in Service Desk / Service Operation activities.
• Basic experience with cloud-based Visualization tools.

Responsabilidades

• Primary point of contact for user questions and incident reporting.
• Record, categorize, and evaluate incidents; escalate as needed.
• Monitor incidents, communicate solutions, and verify with users.

Conocimientos

Help Desk

Incident and Service Request Management

Cloud Environment / Infrastructure

Monitoring and logging

Herramientas

Azure

Terraform

Docker

Kubernetes

Descripción del empleo

Social network you want to login / join with :

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Cloud Support (Azure)? We have an exciting opportunity to lead and empower a multicultural team.

Experience :

+4 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional skills include basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Primary point of contact for user questions and incident reporting.
• Record, categorize, and evaluate incidents; escalate as needed.
• Analyze root causes and implement workarounds.
• Track and resolve 1st Level incidents; escalate unresolved issues.
• Coordinate with 2nd Level support and vendors.
• Monitor incidents, communicate solutions, and verify with users.
• Prioritize and fulfill service requests.

Other Duties :

• Advise users on hardware/software usage.
• Support service/application owners.
• Manage user credentials and accounts.
• Monitor services, report on performance, and suggest improvements.
• Implement measures for recurring issues.
• Manage logs and classify events.

Technical Knowledge / Accountabilities :

• Microsoft Azure Platform (Portal and CLI).
• ADLS Gen2 Storage Accounts.
• Windows and Linux VMs (Bash, PowerShell).
• Azure AD Identity & Access Management.
• Azure Networking (Vnets, NSGs, Proxies, FWs).
• Azure SaaS (Databricks, ADF).
• Azure DevOps.
• Infrastructure as Code (Terraform).
• Container management (Docker, Kubernetes).
• Scripting and automation skills.

Similar Experience :

• Azure supporting services.
• ADLS.
• Azure Data Factory.

Location :

FULL REMOTE

Schedule :

Flexible, with intensive Fridays.

Benefits :

• €1,200 training budget.
• Monthly feedback sessions.
• Remote work or from Madrid/Barcelona offices.
• Flexible hours.
• Private medical insurance (Sanitas).
• Flexible remuneration options.
• Wellhub (Gymforless).
• Employee discounts (Club Capitole).

Team & Community :

• Bi-monthly team building events.
• Sports teams (football, padel, running).
• Knowledge sharing communities.
• Join our team! Discover Capitole Consulting.

See what people say about us on Glassdoor.

Send us your profile — we look forward to meeting you!