Tri-Lingual Patient Liaison (English, Spanish And French)

buscojobs España; Almería; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the life sciences sector is seeking a Tri-Lingual Patient Liaison to join their Spain team in a remote position. The role involves supporting patients and clinics in clinical trials, managing travel arrangements, and ensuring excellent service. Ideal candidates will be fluent in English, Spanish, and French, with a background in customer service and attention to detail.

Formación

• Minimum 3 years of experience in customer service or life sciences preferred.
• Experience in travel and/or hospitality industries is a plus.
• Ability to create and modify spreadsheets and documents.

Responsabilidades

• Serve as the primary point of contact for patients, study sites, vendors.
• Schedule travel requests for patients enrolled in clinical trials.
• Process expense reimbursements to patients for approved expenses.

Conocimientos

Fluency in English

Fluency in Spanish

Fluency in French

Customer service

Attention to detail

Multitasking

Educación

BSc or BA degree

Descripción del empleo

Tri-Lingual Patient Liaison (English, Spanish and French)

EUR 30.000 - 45.000

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, a top provider of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance.

Scout is recognized as a leader in our field for innovation, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary :

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Spain team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities:

• Serve as the primary point of contact for patients, study sites, vendors, and related parties.
• Schedule travel requests for patients enrolled in clinical trials, including flights, hotel, ground transportation, and special needs assistance, and assist with any issues that arise during travel.
• Interact with and manage vendors handling travel requests.
• Review travel requests against study parameters and seek approvals where necessary.
• Process expense reimbursements to patients for approved expenses, including review against study parameters and approvals.
• Train study site personnel on using the online portal, including creating and entering requests.

Qualifications:

• BSc or BA degree or equivalent experience.
• Minimum 3 years of experience in customer service or the life sciences industry preferred.
• Fluency in English, Spanish, and French (spoken and written).
• Experience working with multiple vendors to meet deadlines.
• Experience in travel and/or hospitality industries is a plus.
• Ability to create and modify spreadsheets and documents.
• Ability to research hotels, venues, and destinations online.
• Basic understanding of foreign currency conversion.
• Attention to detail and ability to manage deadlines.
• Quick learner and professional communicator.
• Ability to prioritize and multitask in a fast-paced environment.
• Hardworking, reliable, diplomatic, and discreet.

Additional Information:

This is a temporary contract role to cover maternity leave, with potential for permanent placement.

Schedule:

Remote work, Wednesday – Sunday, 2:00 PM – 11:00 PM, including a 1-hour lunch. Some holiday work may be required with compensation.

Visit our website or LinkedIn for more opportunities. We are an equal opportunity employer.