Customer Success Manager | France & Benelux

buscojobs España; Ourense; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Success Manager to manage small accounts and enhance customer relationships. The ideal candidate will be fluent in French and English, with a minimum of 2 years in client-facing roles. This position offers competitive rewards, including stock grants and flexible remote work options.

Servicios

Stock grant opportunities

Flexible remote work

Optional WeWork access

Formación

• Minimum of 2+ years of relevant work experience, including client-facing roles.
• Previous experience in fast-growth startup, management consulting, investment banking, or private equity.

Responsabilidades

• Manage a high volume of small spend accounts.
• Identify and flag risks that will lead to customer churn.
• Build relationships with clients, providing solutions and recognizing growth opportunities.

Conocimientos

Fluent in French

Fluent in English

Relationship building

Data analysis

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR)—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

1. Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB / MM or ENT segments.
2. Risk: Identify and flag risks that will lead to customer churn.
3. Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
4. Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
5. Responsible for providing a high-quality experience to our customers on a day-to-day basis.
6. Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
7. Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

• Fluent in French and English
• Minimum of 2+ years of relevant work experience, including client-facing roles.
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
• Quantitatively inclined and data savvy, capable of drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status, and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

At Deel, we’re an equal-opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics.

We will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is committed to cultivating a diverse and inclusive workplace. We provide accommodations on request for applicants with disabilities. Please inform our Talent Acquisition Team of your needs to ensure your participation.

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