Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border Talents; Reus; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a global leader in payment solutions as a Payment Account Specialist! This role offers a unique opportunity to provide exceptional customer support to Catalan-speaking clients. You'll be part of a dynamic team, working in a fast-paced environment where your skills in communication and problem-solving will shine. With a focus on career growth, this position not only provides a competitive salary but also a welcome bonus and comprehensive health insurance from day one. If you're passionate about customer service and thrive under pressure, this is the perfect opportunity to elevate your career in financial customer support.

Servicios

Health Insurance from Day 1

Welcome Bonus of 1,000 euros

Meal Allowance

Transport Allowance

Accommodation support

Flight reimbursement after 6 months

Formación

• Fluent in C2 Catalan and C1 English is mandatory.
• Experience in call center customer support is essential.

Responsabilidades

• Assist customers via phone, email, and chat in Catalan.
• Provide support on payment transactions and account management.
• Troubleshoot technical issues and maintain records.

Conocimientos

Customer support experience

Strong communication skills

Problem-solving skills

Multitasking ability

Educación

C2 Catalan proficiency

C1 English proficiency

Descripción del empleo

We are looking for a Payment Account Specialist for the Catalan market.

• Welcome Bonus: 1,000 euros
• Start Date: March 27, 2025
• Health Insurance from Day 1
• 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!

Responsibilities

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

Working Hours & Location

• Onsite in Lisbon
• Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off

Mandatory Requirements

• C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total Compensation: Approx. 1,098/month (paid in 12 months), including:
  - Base Salary
  - Complexity Bonus
  - Meal Allowance
  - Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).

Relocation Package

• Accommodation in a private bedroom for 280 euros per month (discounted on the salary).
• Flight reimbursement after 6 months.

Why Join Us?

• Be part of a global payment solutions leader.
• Career growth opportunities in a dynamic industry.
• Work with a diverse and supportive team.

If you are interested, send your CV!