Cloud It Support

buscojobs España; Almería; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Capitole Consulting recherche un spécialiste du support IT Azure pour rejoindre son équipe multiculturelle. Ce rôle implique la gestion des incidents et des demandes de services, tout en travaillant avec des outils cloud et en assurant une communication efficace avec les utilisateurs. Le poste est entièrement à distance avec des horaires flexibles et de nombreux avantages, y compris un budget de formation de 1 200 €.

Servicios

Budget de formation de 1 200 €

Séances de feedback mensuelles en équipe

Travail à distance et horaires flexibles

Assurance médicale privée complète

Options de rémunération flexibles

Événements de team-building

Formación

• Au moins 2 ans d'expérience en Service Desk / Service Operation.
• Connaissance de la plateforme Microsoft Azure et des outils de ticketing.
• Anglais niveau C1.

Responsabilidades

• Gérer les incidents et demandes de services des utilisateurs.
• Coordonner avec le support de 2ème niveau.
• Préparer des rapports d'incidents et mettre en œuvre des améliorations.

Conocimientos

Help Desk support

Incident Management

Service Request Management

Cloud Environment

Azure

Monitoring and logging

Scripting

Descripción del empleo

Capitole Consulting is expanding, and we want you to be part of our growth!

IT Support Azure Specialist – An exciting opportunity to lead and empower a multicultural team!

Experience :

• At least 2 years of experience in Service Desk / Service Operation activities.

Skills :

Proficiency in Help Desk support, Incident and Service Request Management, Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT). Experience working with third-party software vendors. Knowledge of Cloud Environment / Infrastructure (Azure preferred). Basic familiarity with cloud-based visualization tools (e.g., Tableau, DataIKU) and analytics tools (e.g., HDI R, HDI Spark, Data Bricks). Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights). Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

Incident Management : Serve as the single point of contact for user incidents, record and categorize incidents in ticketing tools (ServiceNow, JIRA), analyze root causes, coordinate with 2nd level support, monitor and resolve incidents, and communicate with users.

Service Request Fulfillment : Record, categorize, prioritize, fulfill, and close service requests, ensuring effective communication with requesters.

Additional Duties :

Advise end users on hardware/software, consult with support owners, manage user credentials, monitor services, prepare incident reports, implement improvements, and oversee logs and new technology integration.

Technical Knowledge / Accountabilities :

Knowledge of Microsoft Azure platform, Azure WebApps, Function Apps, ADLS Gen2, Azure Databases, Windows and Linux VMs, Azure AD, Azure Networking, Azure SaaS (Databricks, ADF), Azure DevOps, Infrastructure as Code (Terraform), container management (Docker, Kubernetes), and scripting skills.

Languages :

English C1 level

Location :

Full remote, with flexible schedule and Friday intensive workday.

Benefits :

• €1,200 training budget
• Monthly team feedback sessions
• Remote work and flexible hours
• Full private medical insurance
• Flexible remuneration options
• Team-building events, sports sponsorships, internal tech communities

Discover more about us at Capitole Consulting and see employee reviews at Glassdoor. Send us your profile — we look forward to meeting you!