Recepcionista (temporal 3 meses)

Livensa Living; Donostia/San Sebastián; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading company in student accommodation is seeking a dedicated Receptionist to enhance customer experience. The ideal candidate will manage reception operations, assist with administrative tasks, and ensure smooth check-in/check-out processes. This role requires excellent communication and problem-solving skills to handle student queries effectively. Join a vibrant team where your contributions are valued and play a key role in creating a welcoming environment.

Responsabilidades

• Manage daily operations of the reception and serve as the first point of contact.
• Build rapport with residents and resolve complaints promptly.
• Coordinate work with maintenance and housekeeping departments.

Descripción del empleo

RECEPTIONIST

Our Receptionists are key to delivering an exceptional customer experience; they prioritize the customer and aim for retention and recommendation.

We seek team players who are enthusiastic, curious, and dedicated, as our receptionists are the heartbeat of our customer service team.

Key Tasks:

1. Manage the daily operations of the reception, serving as the first point of contact for student queries or complaints. This includes greeting guests and ensuring they receive excellent service.
2. Build rapport with residents and resolve complaints or issues promptly.
3. Ensure smooth check-in and check-out processes for students.
4. Verify all documents and payments before student arrival and prepare rooms accordingly.
5. Complete welcome pack documents during check-in.
6. Charge students correctly at check-out.
7. Coordinate work with maintenance and housekeeping departments as reported at the front desk.
8. Assist the Residence Manager with administrative tasks.
9. Demonstrate product knowledge and uphold the company's core values through outstanding service.
10. Perform general office duties such as correspondence, emails, filing, and answering phones to ensure smooth reception operations.
11. Manage guest sign-in/sign-out and key control, and monitor building security by overseeing entry and exit, reporting suspicious activity.
12. Accept and distribute mail and parcels for residents and staff using the in-house system.
13. Handle in-house requests, including extensions of tenancy, room moves, and transfers.
14. Manage sales inquiries, the letting process, and property viewings as needed.
15. Follow policies and procedures, ensuring understanding and compliance.
16. Liaise with departments including Maintenance, Housekeeping, Finance, and Sales regularly.

Schedule: Monday to Sunday, shifts, 40 hours weekly.

Start date: June

We look forward to welcoming you! :)

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