Sales & Crm Analyst

buscojobs España; La Rioja; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technology company seeks a Salesforce CRM Specialist to implement and optimize CRM functionalities across various countries. The role involves training users, analyzing data, and enhancing operational efficiency within the sales department. Ideal candidates will have a strong background in telecommunications and CRM management, along with excellent analytical and communication skills.

Formación

• 3-5 years in commercial or project departments, preferably in telecommunications.
• Experience with Salesforce CRM maintenance and knowledge of telecom technology.
• Strong analytical skills and ability to work with large datasets.

Responsabilidades

• Provide support and guidance for Salesforce and related applications.
• Develop new CRM functionalities and ensure effective usage.
• Analyze sales budget and monitor key performance indicators.

Conocimientos

Analytical Skills

Data Analysis

Communication

Problem-solving

Educación

Degree / Bachelor's in Administration and Finance

Commercial Management and Marketing

Herramientas

MS Office

Power BI

Descripción del empleo

This position ensures the seamless implementation and utilization of Salesforce across the countries, aligning it closely with business processes. This includes providing advanced in-country training for users and for rollouts of new CRM developments. Responsibilities include providing advanced training for in-country users and overseeing the rollout of new CRM functionalities. Additionally, the role involves offering analytical support for various business cycle activities to enhance overall efficiency.

Main Responsibilities

CRM :

• Provide technical and functional support and guidance for Salesforce (CRM) and related commercial applications (Power BI, Sales Navigator, etc.).
• Develop new CRM functionalities based on the needs of the countries to improve the tracking of commercial activities.
• Ensure the correct implementation and effective use of CRM in the countries. Evaluate the progress of CRM and associated applications.
• Provide advanced training for CRM users in the markets and for the launch of new functionalities.
• Promote best practices in CRM usage.
• Review and improve the quality of available data.
• Analyse the Sales Budget and monitor key sales performance indicators (KPIs). Standardize budget criteria by country to ensure business-level consistency.
• Conduct specific studies, reports, and dashboards upon request by various Corporate and Country departments.
• Participate in the disintegration or integrations of countries or business areas from a Sales perspective.
• Oversee the active product portfolio in the CRM in collaboration with different departments and countries.
• Support the Customer Engagement Survey.
• Manage commercial campaigns in Salesforce.
• Coordinate the closing of the sales month and support the management of commercial opportunities with the countries.

Candidate Profile

• A minimum of 3-5 years of experience in commercial or project departments within the telecommunications or industrial services sector.
• Relevant sectors include telecommunications, industrial services or consulting for large project management.
• Critical experiences include maintaining CRMs, preferably Salesforce, and having knowledge of the telecommunications technology environment.
• Knowledge of telecommunication operators is also valued.

Education

• Degree / Bachelor's degree in Administration and Finance, International Trade, Commercial Management and Marketing, Sales Management or similar.

Languages

• English - must have.
• Any other Cellnex base language - valuable.

Software tools

• MS Office (advanced).
• Power BI (intermediate).

Other information

• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Ability to interpret and visualize data to generate actionable insights.
• Familiarity with sales and marketing workflows, including lead generation, pipeline management, and customer retention.
• Strong attention to detail and ability to work with large datasets.
• Excellent communication and presentation skills to convey insights to stakeholders.
• Problem-solving mindset with a focus on continuous improvement.
• Ability to work collaboratively across teams and manage multiple projects simultaneously.

Department (Function), Area : Operations, Sales Excellence & Marketing

Country / Corporate : Barcelona

Reporting to (Line Manager) : Group Head of Sale

About us

Be part of a large and growing technology company that is redefining the future of telecoms.

We are the European leader in telecommunications infrastructure and technological innovation, a company with strong geographic expansion and ambitious plans for sustainable global growth.

We help people connect and interact with the world, working with passion, honesty and integrity. We are united by our pride and conviction to make a positive impact on society.

A world of professional opportunities. Join a multidisciplinary team that is committed to constant innovation in each business area, pushing the limits and creating value for our stakeholders and society.

We promote Equity, Diversity and Inclusion through inclusive leadership, fostering an environment where each and every one of us is appreciated for who we are, whatever our differences.

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