Director de restaurante - Immediate Start

Gelato; Jaén; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Gelato is seeking a Head of Revenue Operations to drive revenue growth and operational excellence across multiple channels. This role involves strategic alignment of customer-facing teams, management of key revenue metrics, and collaboration with various departments to refine pricing strategies and optimize performance.

Formación

• At least 5 years of leadership experience in revenue or business operations.
• Experience managing international, multi-channel lead-to-cash processes.
• Proficient in Salesforce with expert-level skills.

Responsabilidades

• Develop and implement strategies with Sales, Customer Success, Marketing, and Finance.
• Oversee the lead-to-revenue process utilizing Salesforce.
• Manage key revenue metrics and ensure excellence in revenue cycle performance.

Conocimientos

Leadership

Data-Driven Decision Making

Cross-Functional Leadership

Salesforce

Educación

Bachelor's Degree in business, marketing, or a related field

Descripción del empleo

Gelato has created the world’s largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. At Gelato, we don’t own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. With GelatoConnect, our SaaS platform, we’re driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands.

What you will be doing

As the Head of Revenue Operations, you will play a critical role in driving Gelato’s revenue growth and operational excellence across multiple channels and international markets. Reporting directly to the Chief Financial Officer, you will ensure that our customer-facing teams are strategically aligned and equipped with the best tools and processes to maximize efficiency and effectiveness.

• Develop and implement strategies in close partnership with Sales, Customer Success, Marketing, and Finance.
• Design and deliver enablement programs and robust reporting processes to ensure alignment and optimize performance across all revenue operations facets.
• Oversee the lead-to-revenue process , utilizing Salesforce. Ensure excellence in our revenue cycle performance indicators through meticulous management and continual enhancement of system reliability and data quality.
• Manage key revenue metrics such as forecast calls, quarterly business reviews, and customer retention from lead generation to customer retention.
• Cross-Functional Leadership : Work closely with Sales, Marketing, Finance, Product, and Legal departments to refine pricing strategies, standardize contracts, manage compensation plans, and oversee quota and territory management.
• Data-Driven Decision Making : Lead analysis to identify improvement opportunities and develop systems to monitor customer health and sales effectiveness.
• Technology and Tools Management : Ensure a modern tech stack supports revenue operations, collaborating with Gelato Technology, Data, and AI teams. Manage the Salesforce.com configuration, train teams, and support system evolution.
• Change Management and Adaptation : Manage ambiguity, introduce structured solutions, and adapt swiftly to business needs.

You are committed to excellence with energy and endurance, understanding that building a company is challenging but rewarding.

• At least 5 years of leadership experience in revenue or business operations.
• Experience managing and optimizing international, multi-channel lead-to-cash processes.
• Skilled in iterative processes and anticipating organizational needs.
• Proficient in Salesforce, with expert-level skills.
• Bachelor's Degree in business, marketing, or a related field.

What it’s like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it more sustainable. With 14 offices worldwide, we foster a dynamic, diverse environment rooted in collaboration, creativity, and camaraderie. We encourage team members to work from our offices at least three days a week for meaningful connections. Please upload your CV in English, regardless of your location.

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