Information Technology Support Technician

Ria Money Transfer; Alcobendas; Presencial; EUR 28.000 - 33.000; Jornada completa

Descripción de la vacante

Join a leading company as an IT Support Technician in Alcobendas. You'll ensure system stability and provide exceptional support across European operations. Responsibilities include monitoring systems, managing incidents, and supporting users. Ideal candidates have IT support experience and strong communication skills.

Formación

• Proven experience in IT support or helpdesk roles.
• Familiarity with microcomputing hardware and systems.
• Comfortable working in a dynamic, high-pressure environment.

Responsabilidades

• Monitoring production systems for maximum uptime.
• Providing first-level technical support for internal users.
• Managing user accounts and groups in Active Directory.

Conocimientos

Problem Solving

Communication

English

Herramientas

Manage Engine

Jira

Descripción del empleo

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Join Our Team as an IT Support Technician (24x7 Operations & Incident Management)

Are you passionate about IT operations and ready to be the first line of defense for critical production systems? We're looking for a dedicated and proactive IT Support Technician to join our Network Operations Center (NOC) team. This role is essential to maintaining system stability, ensuring high availability, and providing exceptional support across our European operations.

What You’ll Do

As an IT Support Technician, you'll play a key role in ensuring our systems run smoothly around the clock. Your responsibilities will include :

• Monitoring of production systems to maintain maximum uptime and performance.
• Incident Management : Quickly detect and escalate system outages, initiate incident bridges, and document incident reports.
• End-User Support : Provide first-level technical support both remotely and on-site for internal users across Europe.
• Microsoft Systems Administration at a basic level.
• Active Directory Management : Create and manage user accounts, groups, and distribution lists.
• Exchange Support : Assist with basic email account administration.
• Cross-Divisional Support : Offer assistance to teams outside the Madrid location.
• Ticketing Tools : Use platforms like Manage Engine and Jira to manage and resolve support requests.
• Phone-Based Technical Support for internal users.
• Infrastructure Awareness : Basic understanding of servers, routers, switches, printers, and workstations.
• Flexible Support Availability : Be available for on-call support and overtime when needed.

What We’re Looking For

• Proven experience in IT support or helpdesk roles.
• Proficiency in English (spoken and written).
• Familiarity with microcomputing hardware and systems.
• A problem-solving mindset with strong communication skills.
• Comfortable working in a dynamic, high-pressure environment.
• Willingness to work flexible hours

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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