Senior Product Owner - Creator

Jimdo; Cádiz; A distancia; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Join a dynamic team at a leading company as a Senior Product Owner for the Creator Website Builder. You will enhance user experience and drive product improvements, focusing on customer satisfaction and retention. This fully remote role offers flexibility and the opportunity to make a significant impact in the lives of microbusiness owners.

Servicios

Flexible working hours

Support for side projects

Access to learning platforms

Competitive compensation reviews

Remote office setup bonus

Formación

• Experience managing or contributing to a SaaS product, ideally in website building.
• Proven track record in handling customer issues and driving NPS improvements.
• Strong understanding of retention strategies and commercial awareness.

Responsabilidades

• Oversee and optimize the Creator Website Builder product.
• Engage with users to identify issues affecting satisfaction.
• Develop strategies for customer retention and revenue growth.

Conocimientos

Customer Engagement

Data-Driven Decision Making

Agile Methodologies

Cross-Functional Collaboration

Educación

Experience in SaaS Product Management

Descripción del empleo

Join us to apply for the Senior Product Owner - Creator role at Jimdo .

About Jimdo

Join us to help unleash the power of the self-employed and help them thrive! Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities, based in over 15 countries. Our portfolio serves the needs of microbusinesses, including a GDPR-compliant website builder powered by AI, online store, legal text generator, business listings, social media integration, SEO, and more. We’re constantly developing new products to make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and interested in working for a dynamic, remote-first company where you can create impact from day one, we’d love to meet you!

Role Overview

We are seeking a Senior Product Owner to oversee and optimize our Website Builder product. You will focus on addressing high-priority customer needs—including NPS initiatives, customer feedback, and revenue retention—to ensure continued satisfaction and loyalty among our extensive user base. This role involves collaborating with a lean cross-functional team (including engineering, support, design, and marketing) and driving impactful improvements to enhance user experience and maximize the product’s commercial performance.

Your Impact

• Product Ownership : Serve as the primary custodian of our Creator Website Builder Product, ensuring it maximizes value to millions of active users. Maintain and improve core features, focusing on high-impact enhancements that address critical customer pain points.
• Customer-Centric Improvements : Engage with users and internal support teams to identify top issues affecting NPS and user satisfaction. Prioritize and implement solutions that directly resolve user complaints and reduce support overhead.
• Revenue Retention & Growth : Develop and execute strategies to encourage customers to continue using (and potentially upgrade within) the Creator Website Builder product. Monitor customer churn patterns and collaborate with marketing, sales, and analytics teams to improve retention.
• Backlog & Roadmap Management : Build a lean, focused product backlog driven by data and user insights. Balance ongoing maintenance needs with strategic improvements that yield the highest return on effort.
• Cross-Functional Collaboration : Work closely with engineering, design, marketing, and other stakeholders to ensure timely, high-quality delivery of product updates. Facilitate clear communication of product vision, priorities, and progress.
• Performance Tracking & Optimization : Define and track key product metrics (e.g., NPS, churn rates, feature adoption). Use data-driven insights to iterate on features, processes, and customer communication strategies.
• Strategic Alignment : Ensure product decisions align with Jimdo’s broader business objectives. Advocate for user-centric and revenue-focused enhancements to maintain the product’s competitive edge.

What You Bring

• Experience managing or contributing significantly to a SaaS product, ideally related to website building or digital publishing.
• Proven track record of handling customer issues effectively, driving NPS improvements, and fostering user engagement.
• Comfortable working with mature, well-established products—balancing maintenance with strategic updates.
• Strong understanding of retention strategies, upsell opportunities, and commercial awareness within a subscription-based model.
• Proficiency in Agile or Lean frameworks for backlog management, sprint planning, and iterative product development.
• Excellent communication skills to align cross-functional teams on priorities, requirements, and outcomes.
• Ability to interpret product metrics and user feedback for data-driven decision-making and continuous improvement.

What We Offer

• Inspiring Mission : Empower solopreneurs and small businesses to succeed, contributing to community sustainability and vibrancy.
• Flexibility and Trust : Fully remote work setup with flexible hours, prioritizing results over hours worked.
• Support for Side Hustles : Encouragement for side projects and up to three free Jimdo websites for personal or professional use.
• Diverse International Team : Over 248 team members from 50+ countries, with an emphasis on openness and inclusivity.
• Growth & Development : Access to LinkedIn Learning, Hack Weeks, conferences, and technical eLearning platforms, with opportunities for career progression.
• Benefits : Competitive compensation reviews, remote office setup bonus, workation policy, employee assistance program, and free websites.

Jimdo is an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on race, ethnicity, gender, age, disability, or other personal characteristics. Join us to help create a workplace where everyone can thrive.

By applying, you acknowledge that you have read and understood the Jimdo Applicant Privacy Policy.

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