Customer Care Officer (w/m/x) (NL & FR)

Doctena; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits at a forward-thinking company dedicated to improving healthcare access. As a Customer Care Officer, you will play a vital role in enhancing patient and doctor engagement through exceptional customer service. This fully remote position allows you to work with a passionate team, ensuring that customers receive the best support and guidance. With a focus on problem-solving and effective communication, you will help shape the future of digital healthcare services in Europe. Join this innovative startup and make a meaningful impact while enjoying a fulfilling work environment.

Formación

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.

Responsabilidades

• Handle customer inquiries via phone, chat, and ticketing system.
• Set up new customer accounts and provide remote training.
• Keep records of customer interactions and follow up.

Conocimientos

Customer Service Principles

Communication Skills

Problem Solving

Attention to Detail

Teamwork

Educación

High School Diploma

General Education Degree

Herramientas

Ticketing System

Computer Applications

Descripción del empleo

Social network you want to login/join with:

Customer Care Officer (w/m/x) (NL & FR), 46001

Location:

46001, Spain

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

12a5e19a

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increase the number of patients and doctors using DOCTENA.

Your responsibilities will be to:

• Deal directly with customers either by telephone, chat or through our ticketing system
• Respond promptly to customer inquiries
• Handle and resolve customer issues
• Obtain and evaluate all relevant information to handle product and service inquiries
• Set up new customer accounts and deliver remote training to new Doctena Pro customers, ensuring the best possible adoption of our product
• Review, prepare and import patient data into Doctena Pro
• Process orders, forms, applications, and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions, recording details of inquiries, comments, complaints, and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Your work environment:

You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position will be fully remote with an occasional visit to the headquarters in Luxembourg. We offer a full-time contract with an attractive salary package and benefits according to your experience. We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Minimum Requirements:

• You bring a high school diploma, a general education degree, or equivalent
• You have knowledge of customer service principles and practices, as well as relevant computer applications
• You have strong communication skills – verbal and written
• You are very comfortable working with computers and IT systems
• You love problem analysis and problem-solving
• You pay attention to detail and accuracy
• You enjoy working in a team
• You find it easy to integrate into a team and can balance autonomy vs teamwork
• You are hands-on and not afraid of unknown situations

Language skills are very important in this role. You speak and write a combination of Dutch / French; the common office language is English.