Manager, Investigations, KYC

Amazon Spain Services, S.L.U.; Valencia; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company is seeking Team Managers for their Registration & Compliance Operations Investigations team. This role involves managing operations teams to ensure buyer satisfaction through investigations. Ideal candidates will have strong leadership and people management skills, with a focus on performance in a fast-paced environment.

Formación

• At least three years’ experience in operational people management.
• Substantial people management experience in a fast-paced operations team.

Responsabilidades

• Manage one of the Operations teams in a rapidly expanding function.
• Motivate, drive, manage, and grow a fast-paced operations team.

Conocimientos

Leadership

Performance Management

Analytical Skills

Communication

Interpersonal Skills

Attention to Detail

Educación

Bachelor Degree

Herramientas

MS Office

SQL

Descripción del empleo

Join one of the most important teams at Amazon and make a difference. The Registration & Compliance Operations Investigations team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Due to extensive growth we require additional Team Managers / Investigations Managers to help manage one of the Operations teams in our rapidly expanding function.

BASIC QUALIFICATIONS

• We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team.
• This person should possess strong people and performance management skills, and ideally have at least three years’ experience in an operational people management role.
• They should also have a strong business acumen and be able to create, communicate and achieve a vision.
• Substantial people management experience ideally within a fast paced, metric driven operations team.
• Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
• Advanced working knowledge of MS Office required (esp. MS Excel).
• Knowledge of SQL beneficial but not essential.
• Must be self-motivated with good attention to detail, commercial awareness with sound judgement and decision making skills.
• Have a proven ability to drive and motivate staff.

PREFERRED QUALIFICATIONS

• Candidates with experience working within the fraud / risk management domain preferred.
• Educated to Bachelor degree level desirable.

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