Store Manager

POP MART; Castilla-La Mancha; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player in character-based entertainment is seeking a dynamic Store Manager for their new location in Barcelona. This role emphasizes customer satisfaction, team management, and strategic sales planning. Ideal candidates will have 5-10 years of retail experience, a passion for the industry, and strong analytical skills. With a focus on personal growth, the company offers comprehensive training and personalized career paths, ensuring employees thrive in a supportive environment. Join this innovative firm to make a significant impact in the retail landscape and enhance customer experiences.

Servicios

Training Events

Personalized Career Paths

Dynamic Work Environment

Formación

• 5-10 years experience in retail management roles.
• Strong results orientation and team management skills.

Responsabilidades

• Manage store operations and achieve sales objectives.
• Train and develop team members for growth.
• Analyze KPIs to enhance customer experience.

Conocimientos

Team Management

Customer Satisfaction

Sales Strategy Implementation

Conflict Resolution

Budget Management

Merchandising Knowledge

KPI Analysis

Problem Solving

Communication Skills

Educación

Bachelor's Degree

Master's Degree

Descripción del empleo

We are POP MART, a market-leading company in character-based entertainment and a global champion of design toy culture. Our mission is to ignite passion and bring joy worldwide.

At POP MART, we are unique, and we always have been. Thanks to the diversity of our customers, talents, and ideas, together we reinvent the present and future of POP. Are you ready to embrace your future with POP MART?

We are looking for a Store Manager for our new store in Barcelona!

WHAT YOUR DAY AT POP MART WILL BE LIKE

You are a Manager with a strong focus on business and Customer Satisfaction. You know how to develop and supervise a team. Your interpersonal skills help resolve internal and external conflicts. You are dynamic, flexible, smart, and a problem solver. Your love of field work, management experience, and ability to analyze and handle difficult situations will be key to your daily goals. You are passionate about retail.

Main responsibilities:

• Support the area manager in daily activities by actively contributing to the design of the Store's commercial and HR strategies.
• Manage your shop comprehensively.
• Plan, implement, and monitor measures to achieve and exceed sales objectives.
• Ensure and collaborate in implementing merchandising standards and optimizing sales space to maximize profitability.
• Manage the warehouse by maintaining appropriate stock levels in line with product replenishment cycles and merchandising strategies.
• Have good product and fashion knowledge, and apply brand and seasonal visual merchandising standards.
• Supervise customer reception, ensuring it aligns with POP MART guidelines.
• Coordinate commercial and organizational activities at your store (animations, events, new launches, CRM campaigns).
• Train new team members and support their growth and development.
• Act as a role model and promote effective communication within the sales team.
• Monitor team performance (KPIs and achievement of personal and store objectives) and motivate the team to achieve results.
• Analyze and interpret KPIs related to customer behavior (entrances, average receipt, pieces per receipt).
• Ensure departmental targets (budget and sales goals) are met.
• Apply company procedures (regulations, safety protocols) and commercial policies (pricing, promotions, communication) established by central services.

Background

• Citizenship or Work Permit required.
• At least 5-10 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail environments.
• Knowledge of key trade KPIs, confidence in budget management, analysis, and reporting.
• Agility, dynamism, and problem-solving skills.
• Strong results orientation.
• High predisposition for team management, guiding teams toward objectives, and fostering team spirit.
• Bachelor's or master's degree preferred.
• Excellent knowledge of Spanish & English.

It's all about PEOPLE!

We cultivate and grow our talents!

Training will accompany you throughout your journey.

You will participate in training events, classroom lessons, and personalized modules to strengthen your technical and managerial skills!

Personalized career paths are available for all employees: you can set personal career goals and receive support to achieve them.

We aim to provide an exceptional in-store experience! Our keywords are: welcome, knowledge, and conclusion. We want to offer unique journeys to our customers, making them feel pampered, listened to, and well-advised, thereby enhancing brand loyalty.

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