Senior Data Scientist

TMF Group; Logroño; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading company in the gaming industry as a Customer Success Specialist. You will oversee game operations, enhance player satisfaction, and handle customer service issues. This role offers opportunities for career growth in a dynamic and passionate team environment.

Servicios

Career growth opportunities

Dynamic and passionate team

Formación

• 1-2 years of work experience preferred.
• Passionate about the gaming industry, especially SLG games.
• Experience abroad is highly preferred.

Responsabilidades

• Oversee daily game operations, including data collection and analysis.
• Handle customer service issues for players and report game bugs.
• Maintain and follow up with game video/image creators.

Conocimientos

Coordination

Communication

Logical Thinking

Listening Skills

Speaking Skills

Educación

People-centered bachelor's degree

Descripción del empleo

Join Our Team as a Customer Success Specialist!

Are you passionate about the gaming industry and ready to take your career to the next level? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are looking for a dedicated and enthusiastic Customer Success Specialist to join our team.

Key Responsibilities :

• Oversee daily game operations, including data collection and analysis.
• Handle customer service issues for players, promptly identifying, reporting, and seeking solutions for game bugs.
• Develop a deep understanding of our games, then follow up and propose enhancements to improve game success and player satisfaction.
• Maintain and follow up with game video / image creators regularly.
• Assist in maintaining daily social media platforms for the game, such as Facebook and Instagram.

Requirements :

• Preferably specialized in some people-centered related bachelor's degree. Candidates with 1-2 years of work experience are highly preferred.
• Passionate about the gaming industry, with extensive experience in SLG games preferred.
• Strong coordination and communication skills, a solid sense of responsibility, innovative mindset, learning ability, and team spirit.
• Good logical thinking abilities, excellent listening and speaking skills in Spanish and intermediate level of English.
• Previous work, study, or life experience abroad is highly preferred.

Why Join Us?

• Be part of a leading company in the gaming industry.
• Work with a dynamic and passionate team.
• Opportunity for career growth and development.

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