GUCCI Client Advisor - Barcelona La Roca

Luxury Goods Spain, S.L.; la Roca del Vallès; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa de lujo busca un embajador apasionado por la moda para brindar un servicio excepcional. En este rol, serás responsable de ofrecer una experiencia de compra única, asesorando a los clientes sobre tendencias y productos de lujo. Tu capacidad para construir relaciones sólidas y tu conocimiento profundo del sector serán clave para alcanzar los objetivos de la tienda. Si eres un jugador de equipo que prospera en un entorno dinámico y deseas contribuir al éxito de una marca icónica, esta es tu oportunidad de brillar. Únete a un equipo diverso y comprometido con la excelencia.

Formación

• Experiencia probada en un rol similar dentro de empresas de moda.
• Pasión profunda por la moda y los productos de lujo.

Responsabilidades

• Proveer una experiencia excepcional al cliente y garantizar ventas cruzadas.
• Construir y fortalecer relaciones con los clientes.

Conocimientos

Experiencia en ventas

Conocimiento de productos de lujo

Actitud comercial

Fluidez en español

Fluidez en inglés

Flexibilidad

Trabajo en equipo

Adaptabilidad

Herramientas

CRM

Descripción del empleo

To provide customers with top quality service by meeting their needs and expectations as well as to increase brand loyalty by communicating as a “Gucci ambassador” the philosophy and culture of the Brand.

Key Accountabilities

1. Serve customers accordingly with Gucci selling ceremony
2. Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
3. Guarantee cross and up-selling for all product categories
4. Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
5. Build and strengthen relationships with customers, deal with different nationalities and personalities, and always put the customers at ease.
6. Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.
7. Ensure the achievement of individual and Store goals, enhancing and developing the business.
8. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
9. Contribute to manage the visual display of the products in accordance with Gucci visual standards.
10. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures.
11. Ensure the products replenishment and physical inventory of merchandise.
12. Follow Company grooming, accordingly with Gucci standards and policies.

Key Requirements

1. Proven experience in a similar role within fashion retail companies.
2. Proven ability to drive and exceed individual and store results.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer attitude.
5. High flexibility and ability to adapt to different customers.
6. Team-player mentality.
7. Ability to work in a fast moving and dynamic environment.
8. Luxury product knowledge.
9. Fluent in Spanish and English.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-07-31

Schedule

Full time

Organization

Luxury Goods Spain, S.L.