Associate Customer Success Manager German Speaker

buscojobs España; País Vasco; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the customer success sector is seeking an Associate Customer Success Manager to manage client relationships and drive product adoption. The role requires strong communication skills and a proactive approach, with opportunities for growth in a dynamic environment. Candidates should be fluent in English and German and have experience with complex clients.

Servicios

Competitive pay

Benefits

Stock grants

Remote work flexibility

Formación

• 1-2+ years in Customer Success or Account Management with complex clients.
• Fluent in English and German, both written and spoken.

Responsabilidades

• Manage and develop relationships with up to 200 client accounts.
• Drive product adoption and growth discussions.

Conocimientos

Communication

Proactivity

Descripción del empleo

Role: Associate Customer Success Manager

1. Manage and develop relationships with up to 200 client accounts within your region.
2. Build deep relationships and guide clients through their experience journey.
3. Train clients on Deel processes and platform navigation to meet their needs.
4. Drive product adoption and growth discussions, emphasizing Deel’s core value propositions.
5. Strengthen client relationships by resolving challenges and reducing churn.
6. Act as a trusted partner, understanding business needs and creating solutions as a mini project manager.
7. Collaborate with sales, support, and onboarding teams to support Deel’s growth.
8. Advocate for clients by sharing insights with revenue and product teams.
9. Stay passionate about Deel’s mission and stay updated on new products and features.

Success criteria :

1. 1-2+ years of experience in Customer Success or Account Management with complex clients.
2. Ownership, accountability, and a proactive approach.
3. Strong communication skills, capable of handling escalations.
4. Fluent in English and German, both written and spoken.
5. Based within the EMEA timezone.

Bonus :

• Experience in a fast-paced, global startup environment.
• Willingness to learn, grow, and take on challenges from the ground up.

Total Rewards :

Competitive pay, benefits, stock grants, remote work flexibility, and additional perks based on location and employment status.