Customer Service and Claims Processor Associate with Italian

ESP Cigna European Services; Madrid; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading health service company is seeking a Customer Service and Claims professional to provide exceptional service to clients. This role involves managing claims, resolving complaints, and ensuring customer satisfaction in a multicultural environment. The position offers hybrid working, competitive social benefits, and opportunities for professional development. Join a team dedicated to improving health and wellbeing.

Servicios

Private Medical Insurance

Dental Insurance

Restaurant Card

Educational Development Program

Foreign Language Scholarship

100% Sick Leave Coverage

Flexible Compensation

Formación

• Experience in life insurance products and customer service.
• Ability to meet targets and manage multiple priorities.
• Advanced level of Italian and English required.

Responsabilidades

• Provide excellent customer service and manage claims.
• Handle complaints and administrative tasks.
• Identify process improvements and support team goals.

Conocimientos

Customer Service

Claims Resolution

Attention to Detail

Problem Solving

Interpersonal Skills

Proactivity

Communication

Herramientas

Microsoft Office

Descripción del empleo

Cigna Corporation is a global health service company. We provide healthcare products and services including group disability, life, accident, and international insurance directly to individuals and through employers and intermediaries. Cigna's mission is to help our customers improve their health, wellbeing, and sense of security. We are an American multinational present worldwide, including in England, Belgium, India, Malaysia, and Spain.

About the role

This role involves dual responsibilities: Customer Service and Claims. Communications with customers are primarily conducted via phone and email.

Key Areas / Functions

1. Provide excellent customer service to a portfolio of clients with life, hospitalisation, dental, and bill protector policies.
2. Manage administrative tasks such as replying to emails, managing reports, canceling policies, and processing claims.
3. Maintain good knowledge of the portfolio to effectively answer customer queries related to their products and claims.
4. Handle complaints in accordance with the country's regulations.
5. Build relationships with internal departments and business partners to ensure quicker and better service to customers.
6. Participate in call monitoring and quality reviews to evaluate team performance.
7. Identify potential process improvements and recommend solutions to supervisors.
8. Support fellow agents to help the team achieve common goals and targets.

Key Skills and Knowledge

1. Experience in life insurance products, claims environment, and customer service organizations.
2. Experience in complaints resolution.
3. Experience working in a contact center environment.
4. Ability to meet or exceed targets and manage multiple priorities.
5. Proficiency in Microsoft Office applications.
6. Advanced level of Italian or native speaker.
7. Advanced level of English; additional European languages are a plus.
8. Excellent attention to detail and high accuracy.
9. Strong interpersonal skills with excellent verbal and written communication abilities.
10. Proactive in recommending and implementing process improvements.
11. Ability to organize, prioritize, and manage workflow effectively.
12. Quickly identify customer needs and exercise judgment professionally and confidently.
13. Ability to learn and apply new information rapidly.
14. Strong problem-solving and conflict management skills.

What we offer

Contract: Permanent

Environment: Multicultural working environment

Hybrid working: Work from home 4 days a week and 1 day from our Madrid office.

Shift: 8:45 to 17:30, Monday to Friday

Social Benefits: Private Medical and Dental Insurance, Restaurant card, Educational Development Program, Foreign Language Scholarship, 100% sick leave coverage, flexible compensation.

Start date: As soon as possible.

Apply now without hesitation!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage. We guide our customers through the healthcare system, empowering them with information to make the best health and vitality decisions. Join us to drive growth and improve lives.

Qualified applicants are considered regardless of race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, public assistance status, citizenship, or any other characteristic protected by law.

If you require reasonable accommodation during the application process, please email for support. Do not email for application updates or resume submissions as responses will not be provided.

Required Experience and Skills:

Key Skills

Employment Type: Full-Time

Experience: [Specify years]

Vacancy: 1