Cloud It Support

buscojobs España; España; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Une entreprise dynamique recherche un spécialiste du support IT Azure pour rejoindre une équipe multiculturelle. Ce rôle à distance implique la gestion des incidents, la consultation des utilisateurs et l'utilisation de la plateforme Azure. Les candidats doivent avoir au moins 2 ans d'expérience dans des activités de service desk et une connaissance approfondie des environnements cloud.

Servicios

Budget de formation

Assurance médicale privée

Heures flexibles

Activités de team building

Formación

• Expérience de plus de 2 ans en Service Desk / Service Operation.
• Connaissance de la plateforme Microsoft Azure.
• Expérience avec des outils de visualisation et d'analyse basés sur le cloud.

Responsabilidades

• Être le contact principal pour les questions des utilisateurs et le signalement des incidents.
• Assurer le traitement fluide des incidents et des demandes de service.
• Analyser les causes profondes et les solutions de contournement.

Conocimientos

Help Desk

Incident and Service Request Management

Cloud Environment / Infrastructure

Monitoring and logging

Herramientas

ServiceNow

JIRA

Terraform

Descripción del empleo

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Direct message the job poster from Capitole

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Support Azure Specialist ? We have an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional knowledge includes big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities include :

• Being the primary contact for user questions and incident reporting.
• Ensuring smooth incident and service request processing.
• Recording and categorizing incidents in ticketing tools (ServiceNow, JIRA).
• Evaluating incidents for escalation and problem resolution.
• Analyzing root causes and workarounds.
• Tracking and resolving 1st Level incidents; escalating to 2nd Level support when necessary.
• Interfacing with 2nd Level contacts and suppliers.
• Monitoring incidents, pushing for solutions, and informing users.
• Verifying solutions with users.
• Prioritizing and fulfilling service requests.

Other responsibilities :

• Advising end users on hardware / software use.
• Consulting with Service / Application Owners.
• Managing user credentials and accounts.
• Monitoring services, creating incident reports, and initiating improvements.
• Implementing measures for recurring issues.
• Managing operation and event logs.

Technical knowledge required :

• Microsoft Azure Platform (Portal and CLI).
• ADLS Gen2 Storage Accounts.
• Windows and Linux VMs (Bash, PowerShell).
• Azure AD Identity & Access Management.
• Basic knowledge of Azure SaaS (Databricks, ADF).
• Basic knowledge of Azure DevOps.
• Infrastructure as Code (Terraform or similar).

Preferred experience :

• ADLS.

Location : FULL REMOTE

Schedule : Flexible, with Friday intensive.

Benefits include training budget, regular team feedback, teleworking, flexible hours, private medical insurance, flexible remuneration, WELLHUB, and discounts.

We also promote team building activities, sports sponsorships, community sharing, and more. Discover us at our website.

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